Patient Navigator Position Available In Orange, North Carolina

Patient Navigator Posting Information
Posting Information Department ASOD Pediatric Dentistry-435100
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 07/17/2025
Application Deadline 07/24/2025
Position Type Permanent Staff (SHRA)
Position Title Admin Support Associate

• Journey
  Salary Grade Equivalent

NC02 / GN04

Working Title Patient Navigator
Position Number 00008934
Vacancy ID P020390
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment Hours per week 40
Work Schedule Monday

• Friday; 8am
• 5pm Work Location Chapel Hill, NC
  Position Location North Carolina, US
  Hiring Range $38,890
• $41,111
  Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit The UNC Adams School of Dentistry Division of Pediatric and Public Health provides oral health care for individuals from infancy through adolescence, and promotes the prevention of oral disease. The Pediatric Dentistry discipline is committed to the treatment of children, adolescents and special needs patients while balancing teaching, scholarship, patient care, research and professional service activities. Position Summary This position’s primary function is to serve as the departmental DDS patient navigator/scheduler by corresponding with parents, guardians, care-givers, social services, etc. for primary DDS students and residents, and faculty as needed in the clinic setting. Direct contact via UNCH MyChart, telephone, email, and mail via the United States Postal Service will also be required. Accurately communicate the message of both the patient and provider. Serve as patient advocate ensuring that the client receives access to all appropriate services. Secondarily, this position will provide receptionist duties for Pediatric Dentistry in person and by telephone in a pleasant and professional manner. Identify, understand, and multitask on a continual basis. Assist the main Patient Relations Representative with the scheduling of Grad Program screening patients. Help to resolve resident patient, parent, or guardian issues by reviewing records and corresponding with the proper parties by phone, fax, or mail. Assists faculty, residents, students, and patients by maintaining all documentation for patient assignments, patient progress and departmental requirements. Facilitate patient care activities through communications with residents, parents of patients, and referring dental practices. Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Required Qualifications, Competencies, and Experience Must have excellent communication and interpersonal skills. Attention to detail with dates, numbers and names. Exceptional multitasking and time management skills. Preferred Qualifications, Competencies, and Experience Preference given to candidates fluent in reading, writing, and speaking the Spanish language. Will also prefer candidates with electronic patient record systems experience and scheduling for a medical or dental front office. Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements Special Instructions None of the above