Patient Scheduling Rep, Bilingual Position Available In Wake, North Carolina
Tallo's Job Summary: The Patient Scheduling Rep, Bilingual position at WakeMed Health & Hospitals in Fuquay-Varina, NC involves scheduling patient appointments, managing communication, and entering patient information. This full-time role requires fluency in written and spoken communication, customer service skills, and a high school diploma or GED. 1 year of customer service experience is preferred.
Job Description
Patient Scheduling Rep, Bilingual WakeMed Health & Hospitals – 3.9 Fuquay-Varina, NC Job Details Full-time 1 day ago Qualifications Bilingual Customer service High school diploma or GED Communication skills Entry level
Full Job Description Overview:
The Patient Scheduling Representative, Bilingual will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative, Bilingual will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative, Bilingual will be fluent in written and spoken communication and will provide basic interpretation services.
The Patient Scheduling Representative, Bilingual provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative, Bilingual works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician practices/outpatient services, and completing task-based functions. The Patient Scheduling Representative works in a high-volume, fast-paced, metrics-driven environment.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE Licensure:
Not Applicable Education:
High School Diploma or Equivalent Required Experience:
1 Year Customer Service Preferred
