Patient Experience Liaison – FT (12:00pm-8:00pm) MMC Position Available In Morris, New Jersey

Patient Experience Liaison – FT (12:00pm-8:00pm) MMC Atlantic Health System – 3.7 Morristown, NJ Job Details Full-time From $20 an hour 9 hours ago Qualifications Bilingual Customer service English Mid-level Microsoft Office High school diploma or GED Bachelor’s degree Patient care Full Job Description Atlantic Health System is seeking a Full-Time Patient Experience Liaison at Morristown Medical Center .

Required shift:

12:00PM – 8:00PM , including alternating weekends. Starting rate $20/hr.

Essential Functions/Responsibilities:

Acts as a liaison for all patients and families. Utilizes the skills and provides experience to the family members of the patient for patient care experience. Works with the team members, staff and physicians. Analyzes and resolves complaints and concerns and communicates issues to appropriate staff. Works with individuals or departments to minimize service delays and communicates delays to patients and families. Performs other related duties as assigned.

Requirements:

High School Diploma or GED equivalent required. Bachelor’s degree in healthcare or relevant area preferred. To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English. Working Knowledge of Microsoft Office required. Must effectively manage time, and function as a self- starter by being proactive.

Relevant Experience:

Excellent customer service experience preferred. Retail experienced preferred. HCAHPS knowledgeable preferred. Bilingual preferred. Proficient with Epic (preferred). Previous experience in caring for patients and families preferred. 2 years’ experience in Healthcare, Customer Service, Hospitality or relevant area preferred.