Patient Relations Representative Position Available In Charleston, South Carolina
Tallo's Job Summary: The Patient Relations Representative position in Mt. Pleasant, SC involves making initial phone calls to gather crucial patient information with empathy. Responsibilities include organizing calls, introducing services, confirming details, and maintaining communication with doctors' offices. Excellent communication skills and customer service experience are required. This full-time position offers stability, growth opportunities, competitive benefits, and a family-oriented environment.
Job Description
Patient Relations Representative
Mt. Pleasant, SC 29464
Job Function:
Customer Service
Job Number:
407629
Job Description
Johnson Service Group (JSG) is a nationally recognized professional recruiting firm that is currently seeking a Patient Relations Representative to work for a medical provider in Mt. Pleasant, SC.
Summary:
The Patient Relations Representative is responsible for making initial phone calls to patients in an effort to gather critical information. Expressing empathy and care is very important throughout the conversation.
Responsibilities:
Organize/prioritize weekly calls from the company’s “upcoming surgery” call list
Make initial calls to each patient and follow up with those who were unable to be reached
Call each patient in advance of surgery to:
Introduce our company’s services over the phone and initiate an empathetic relationship with each patient
Let the patient know that a Service Tech will be calling to set up a home in-service appointment Confirm demographic information sent by the physician
Acquire additional information needed for our files
Make detailed notes in each patient’s record regarding data so the Service Tech will better know the patient at the home in-service.
Send weekly emails to each doctor’s office to confirm upcoming surgeries
Maintain contact with the doctors’ offices when necessary to confirm or gather information needed.
Qualifications:
Excellent communication skills; always expresses a smile in their voice; strong customer service experience
Experience with Salesforce is preferred, not required
Any previous medical experience is helpful
Additional Information:
Hours:
Monday – Friday, 8:30am – 5:00pm
Highly stable!
Opportunity for growth! Competitive benefits offered, including a 401k plan with match.
Must be comfortable with commute to Mt. Pleasant (onsite, not remote)
Family-oriented environment/culture
•Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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