Patient Experience Navigtor Position Available In Richland, South Carolina

Patient Experience Navigtor ChartJoy – 4.3

Columbia, SC Job Details Estimated:

$27.5K – $38.3K a year 14 hours ago Qualifications English Bachelor’s degree EMR systems Typing Leadership Entry level Full Job Description Key Responsibilities Serve as a consistent point of contact for patients and families throughout their care experience Act as a liaison between patients, families, and clinical/non-clinical departments. Collaborate with multidisciplinary teams to support care coordination Document and escalate patient feedback and service recovery needs to appropriate leadership Support the patient experience by providing timely, courteous updates and non-clinical support to patients and families

Daily Duties:

Coordinate and schedule follow-up appointments with outpatient clinics after ED discharge Collaborate with case management and outpatient staff to ensure smooth transitions of care Call patients who left Against Medical Advice (AMA) or Left Without Being Seen (LWBS) to offer support and encourage follow-up care Round in the ED to Provide non-clinical updates and check-in with patients and families Maintain accurate documentation of all patient interactions and follow-up efforts in the electronic health record (EHR)

Qualifications:

Bachelor’s degree in progress or completed, with a focus in pre-health sciences, biology, chemistry, or related field Experience in a clinical or hospital-based setting is a plus Comfort using basic office technology. Experience using electronic medical record (EMR) systems is a plus 65+ words per minute typing Excellent interpersonal communication and a high level of professionalism Strong organizational and critical thinking skills The desire to grow and be challenged to learn and improve Must have the ability to work in periodically fast-paced environments Ability to read, write, comprehend through listening, and speak fluent English Must have a computer or access to a computer for virtual/online training Ideal for: Pre-med, pre-PA, pre-health graduates seeking a meaningful clinical gap year experience Graduates whom are pursuing or considering a career in healthcare leadership or administration Individuals interested in patient-centered operations, care coordination, and interdepartmental collaboration Candidates who are detail-oriented and proactive in solving problems

Benefits of This Role:

Direct collaboration with nurses, providers, and care coordinators Invaluable insight into healthcare workflows, and patient care operations Clinical exposure that enhances medical or graduate school applications Opportunity for mentorship and recommendation letters in a healthcare setting