Front Desk Patient Advocate Position Available In Rutherford, Tennessee

Mid-State Endoscopy Center is Hiring a Front Desk Patient Advocate No Weekends, no call, no Holiday! Welcome to Mid-State Endoscopy Center! Mid-State Endoscopy Center is a fast paced ASC environment committed to producing the highest quality work and experience for patients and their families. Front Desk Patient Advocate at Mid-State Endoscopy Center The patient advocate will work with the clinical staff to assist in delivering outstanding patient service by helping the patient and their family navigate the patient experience. The patient advocate has the responsibility to act as a liaison between the patient/patients’ family and clinical staff. The patient advocate will assist in monitoring and developing an enriching experience for the patients by following up with patients at discharge, when in the PSU and post discharge. Insights and information gathered from patients and their family members that are communicated to appropriate staff members will enable the staff to respond to patient experience issues through service recovery or adaptation to the patients’ needs or expectations. The patient advocate will perform morning lobby duty, assist in communication with patients and family members, monitor daily schedule, escort patients and family members, inpatient rounding, assist with patient relations, weekly reporting to supervisor. What We Offer As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes: Medical, dental, vision, and prescription coverage Life and AD&D coverage Availability of short- and long-term disability Flexible financial benefits including FSAs and HSAs 401(k) and access to retirement planning Paid holidays and vacation Who We Are At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Required Experience:

High School Diploma/GED Experience in public relations, customer service, medical office, patient relations, scheduling a plus Excellent communication skills. Good organization habits. Ability to adapt to change quickly, strong knowledge base relative to surgery process and management of the flow of the surgical patient. #LI-SB1 #USP-123