Pharmacy Care Technician/23/PHM153 Position Available In Miami-Dade, Florida

Location:

REMOTE Salary:

$22.00 USD Hourly – $23.00

USD Hourly Description:

Job Title:

Pharmacy Technician Location:

REMOTE Contract:

6 Months (Possible Contract extensions)

Shift:

8-4:30pm CST with a closing shift 11:30am-8pm CST one night every other week and every 8th

Friday Hours:

40

Hours Per Week Description:

The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, Polypharmacy, Retrospective Drug Utilization, and STARS adherence. The team comprises of clinical pharmacists, clinical nurses, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service. The Pharmacy Care Technician will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members in order for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center Responsibilities Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations, and organizational policies at all times. Document provider feedback in clinical database Manage various incoming fax queues to ensure all provider feedback is appropriately captured Report PHI related incidents in a timely manner and in accordance with HIPAA requirements Document and store all returned mail based on standard operating procedures Provide outstanding customer service to all inbound / outbound calls Perform miscellaneous auxiliary functions essential to the efficient operation of the department Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center Other duties as assigned by Operations Team Manager Required Qualifications Must be 18 years of age or older 1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills. Ability to navigate approved platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology. Current pharmacy technician license in state of residence Intermediate level skill in Microsoft Word, Outlook, and Excel Proficiency with Microsoft Word, Outlook, and Excel Ability to work a flexible schedule with rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday. Preferred Qualifications Prior call center experience taking inbound and/or making outbound calls Active National Pharmacy Technician Certification Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese Previous Pharmacy Benefit Management (PBM) experience Soft Skills Strong written and verbal communication skills Highly motivated and self-directed Ability to interact cross functionally within the organization Demonstrates interpersonal and problem-solving skills – Ability to ask questions to understand patient needs while having empathy and actively listening. Strong telephonic skills – Ability to speak clearly and communicate with senior citizens and healthcare professionals. Effective communication skills that involve articulating the details of multiple initiatives and tailoring discussions to address the specific concerns for patients. Ability to manage and prioritize multiple tasks efficiently, ensuring timely completion without compromising quality. Competence in using Excel built-in naviagation features to quickly locate and switch between multiple worksheets within a workbook Capable of defusing conflict appropriately with strong conflict management skills Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

nmaini@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com