Pharmacy Care Tech Position Available In Davidson, Tennessee

Pharmacy Care Tech
locations
TNO – Park Pharmacy | Nashville, TN
time type
Full time
posted on
Posted 3 Days Ago
job requisition id

R-0000013089

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Certified Pharmacy Care Technician is responsible for customer service and all order entry functions to meet customer demands in compliance with Board of Pharmacy, Federal, DEA, Accreditation, and other regulatory agencies. Specific areas of focus will be on medication adherence, processing and coordination between patients, insurance, patient assistance, and clinic staff.

ESSENTIAL FUNCTIONS

ESSENTIAL

FUNCTIONS

Perform insurance verification, order entry and prescription processing from multiple modalities
Review prescriptions for accuracy and completion
Follow procedures and scripts during patient engagement
Decipher single or multiple script needs based on availability of dosage formulations
Onboard all new patients
Setup and verify all medication deliveries
Coordinate all prescription orders sent to external specialty pharmacies Complete specialty claims processing including but not limited to inclusion of prior authorizations, rejections, copay cards, and overrides
Process commercial, Medicare D and B including supplemental claims
Identify and match claims to appropriate co-pay assistance cards, foundation assistance and apply appropriately to the adjudicated claims
Troubleshoot complex insurance problem resolutions covered in summary
Assist in cross functional activities with different teams
Answer patient calls, as required and assist with patients’ needs and questions
Triage and resolve voicemail, messenger, and Inbox
Obtain and coordinate payments
Manage inbound faxes
Participate in Quality Improvement/Assurance meetings, committees, and ongoing projects as needed
Participate in pharmacy and organizational projects and initiatives
Perform patient outreach at designated cadence within care plan to assess medication adherence and identify any deterrents
Check for medication changes and/or discrepancies (dose changes, discontinued medications etc)
Work within multiple computer systems simultaneously
Notate all necessary call content with minimal wrap-up time
Connect patients with pharmacist regarding all medication questions and ensure prompt response to the patient’s question
Conduct data entry, data quality check and data reconciliation to ensure consistent documentation
Perform other tasks as assigned by management

KNOWLEDGE, SKILLS & ABILITIES

Ability to manage time to meet daily deadlines
Ability to follow instructions and procedures
Adaptability to variations in workload
Ability to multitask while maintaining accuracy and proficiency
Ability to critically analyze situations and identify possible solutions independently
Skill in data entry, and basic computer usage
Ability to work independently and cooperatively in a team environment
Active listener who possesses effective and professional communication skills
Ability to identify and integrate traditional and/or digital solutions into the patient experience to facilitate therapy adherence

EDUCATION & EXPERIENCE

Minimum 3 years retail experience or 2 years in Specialty Pharmacy environment
TN State Pharmacy Technician license active and in good standing or obtained within 90 days of hire if not previously licensed in TN Pharmacy Technician Certification by an accredited body active and in good standing

PHYSICAL REQUIREMENTS

Physical Activity Required
Amount of time
None
Less than 1/3
(Occasionally)
1/3 to 2/3
(Frequently)
More than 2/3
(Regularly)
Standing
X
Walking
X
Sitting
X
Fingering or manual dexterity
X
Repetitive finger motion
X
Lifting or exerting force
Up to 10 pounds
Up to 25 pounds
X
Up to 50 pounds
Up to 100 pounds
Over 100 pounds
Reaching or stretching
X
Climbing or balancing
X
Crouching or stooping
X
Speaking
X
Hearing
X
Seeing (with correction)
X