Pharmacy Technician (Telephone/Community Care) Position Available In Rutherford, Tennessee

Pharmacy Technician (Telephone/Community Care) Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary The Telephone Care/Community Care pharmacy technician is a certified pharmacy technician with the ability to support the Pharmacy Contact Center clinical programs Tennessee Valley Healthcare System (TVHS). The incumbent is a highly specialized, efficient, motived, and customer-friendly representive, who, under the authority of the Chief, Pharmacy Service, is responsible and will provide administrive, clerical, and clinical support which serves the TVHS Telephone Care Center. Overview Accepting applicions Open & closing des 04/21/2025 to 04/29/2025 Salary $61,577 – $80,056 per year Pay scale & grade GS 8 Locion 1 vacancy in the following locion: Murfreesboro, TN 1 vacancy Remote job No Telework eligible Yes—Ad-Hoc Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTG-12727942-25-SS

Control number 835592600 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency This job is open to all current, permanent employees of the Department of Veterans Affairs. Videos Duties The Pharmacy Technician (Telephone/Community Care) Duties include: Receives faxed, mailed, electronically prescribed, or delivered prescriptions written by non-VA providers. Reviews Community Care authorizion of Non-VA/Community Care. Communices with pients concerning prescriptions received from unauthorized provider s and handles prescriptions appropriely, whether forwarding to primary care provider or returning pient. Reviews authorized prescriptions for approprieness using pharmacy technician knowledge, as well as knowledge concerning the nions drug formulary and local VA formulary requirements. Inities non-formulary/prior authorizion process with Non-VA/Community provider and records needed documentions. Routinely reviews computer medicion profiles for therapeutic duplicion, prescription non-compliance and allergies/drug reactions. Transfers identified pients to a pharmacist supervisor, for further evaluion, if needed. Communices with Non-VA/Community Care physicians and nurses to request clarificion of prescriptions or medicion changes due to VA formulary and forwards all changes and clarificions to a licensed pharmacist to receive frim the Non-VA/Community Care representive. Routinely reviews computer medicion profiles for therapeutic duplicion, prescription non-compliance and allergies/drug reactions. Transfers identified pients to a pharmacist or supervisor, for further evaluion, if needed. Processes and submits pient requests for new prescription orders and renewals (including controlled substances) into the computer accurely, thoroughly and in a timely manner. Uses approved Pharmacy Service protocols and standards of practice when approprie to sisfy pient medicion requests. Consistently documents pient contact and call resolution in the electronic healthcare record as applicable, to include but is not limited to wh was requested, wh action was taken and any other informion which may be pertinent during future research, Assists in the documention of medicion variances. Seeks assistance from designed pharmacist or supervisor when responding to unusual questions or when reasonable tempts to sisfy a caller have been unsuccessful. Interviews pients, family members and/or caregivers, to develop an accure list of medicions, drug strengths, dosages, routes, and instructions the pient has been taking. Compares the compiled list with the active medicion profile in the computerized medical record of the pient. Updes and clarifies allergy informion in the pient’s records in an electronic health record (EHR). Participes in quality assurance, process improvement activities, and performance monitors. Compiles, cegorizes, records and analyzes workload da for various reports in order to establish a comprehensive record of work performed. Contacts and collabores with other healthcare providers in the facility as deemed approprie. Maintain competence by participing in staff development programs.

Work Schedule :

Full-time, Based on the needs of the service Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Stion (Relocion Assistance):

Not Authorized Pay:

Competitive salary and regular salary increases

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by

VA Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework :

Ad-Hoc Virtual:

This is not a virtual position. Functional Stement # : 70379-F Permanent Change of Stion (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentively selected for VA employment in a testing designed position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested denied employment with VA. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

Basic Requirements :

United Stes Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in written and spoken English. Educion or Experience. (1) None required. (2) For all grade levels and positions th accept both educion and experience to qualify, equivalent combinions of qualifying educion and experience th total least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the educion as a percentage of the educion required for the grade level. Certificion. Must hold an active nional certificion through either: (1) Pharmacy Technician Certificion Board (PTCB), Certified Pharmacy Technician (CPhT), OR (2) Nional Health career Associion (NHA), Certified Pharmacy Technician (ExCPT). May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria). Grade Determinions for the GS-08: In addition to meeting the basic requirements, to qualify for the GS-08 you must possess least 1 year of experience equivalent to the next lower grade level (GS-07). And demonstre the KSA’s listed below. (A) Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automion, clinical pharmacy, contact center, etc)

Note:

See Specialized Area.in the Definitions Section. (B) Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures. (C) Ability to evalue, analyze and coordine workflow and work activities within a specialized area or section of the pharmacy.

Reference:

For more informion on this qualificion standard, please .

Physical Requirements:

: The work involves regular and recurring physical exertion including walking, bending, prolonged standing, stooping, lifting and carrying packages weighing up to 40 pounds. Dexterity is required for the operion of Pharmacy equipment. Educion There is no educion requirement. Additional informion During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Professional Certificion Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Performance Appraisal Professional Certificion Resume SF-50/ Notificion of Personnel Action If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 04/29/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Starshemac Simmons Phone Address Tennessee Valley HCS – Nashville 1310 24th Avenue South Nashville, TN 37212 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Professional Certificion Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Performance Appraisal Professional Certificion Resume SF-50/ Notificion of Personnel Action If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 04/29/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Starshemac Simmons Phone Address Tennessee Valley HCS – Nashville 1310 24th Avenue South Nashville, TN 37212 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 04/21/2025 to 04/29/2025 Salary $61,577 – $80,056 per year Pay scale & grade GS 8 Locion 1 vacancy in the following locion: Murfreesboro, TN 1 vacancy Remote job No Telework eligible Yes—Ad-Hoc Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTG-12727942-25-SS

Control number 835592600 ., .