Non-Technical Coordinator – Full Time – M-F Days Position Available In Orange, North Carolina

Job Description:

Summary

ABOUT WILLIAMSON HEALTH

| Williamson Health is aregional healthcare system based in Williamson County, Tennessee,with more than 2,300 employees across more than 30 locations andmore than 860 physicians and advanced care practitioners offeringexceptional healthcare across 60-plus specialties andsubspecialties close to home. The flagship facility, WilliamsonMedical Center, which recently opened its new Boyer-Bryan WestTower, offers extensive women’s services, state-of-the-artcardiology services, advanced surgical technologies, anaward-winning obstetrics and NICU, leading-edge orthopaedics,outpatient imaging services, and distinct comprehensive emergencyand inpatient services for both adult and pediatric patients. OtherWilliamson Health service providers include the Bone and JointInstitute of Tennessee, The Turner-Dugas Breast Health Center,Monroe Carell Jr. Children’s Hospital Vanderbilt at WilliamsonMedical Center, Williamson Health physician practices that arestrategically located throughout the community, countywideEmergency Medical Services that include 18 rapid response units,Williamson Health Foundation, and multiple joint venture VanderbiltHealth and Williamson Medical Center Walk-In Clinics in WilliamsonCounty. Learn more about our many specialized services atWilliamsonHealth.org. Williamson Health is a system where yourtalents will be valued and your skillset expanded. We are rooted inour promise to world-class, compassionate care for the residents ofWilliamson County and surrounding communities, taking exceptionalpride in serving our community. We’re committed to empowering ouremployees to work in innovative ways and reserve time and space forcuriosity, laughter and creativity. We value and support thediversity and cultural differences among one another and arecommitted to upholding an inclusive environment that appreciatesthe uniqueness of all individuals. Our values are at the heart ofeverything we do: respect for every individual, the health andtotal well-being of all people, human compassion and integrity.

These shape who we are as an organization and are essential fordelivering the highest level of culturally competent care andtreatment of every patient, family member, visitor, physician andemployee. Williamson Health is pleased to offer a comprehensivebenefits program, that offers you choice and flexibility, so youcan take charge of your physical, financial, and emotionalwell-being. o Medical, Dental, Vision o PTO o Retirement Matching oTuition reimbursement o Discount programs o FSA (Flexible SpendingAccounts) o Identity Theft Protection o Legal Aid Williamson Healthis an equal-opportunity employer and a drug-free workplace.

POSITION SUMMARY

The Non-technical Coordinator is responsible forcultivating an environment of teamwork and positive attitude amongstaff that is patient oriented and focuses on providing a highlevel of customer satisfaction, positive communication and accurateresults within an acceptable turnaround time. The Non-technicalcoordinator covers non-technical services as related to specificarea of work (outpatient phlebotomy, inpatient phlebotomy, labassistants, or customer service). Coordinator is responsible fordaily operation of processes and services and reports to designatedlaboratory management.

Essential Functions:

Promotes the mission,vision, and values of the organization. Exhibits and adheres toWilliamson Health’s Standards of Performance in all areas of jobduties and responsibilities. Participates in hospital initiativesand in departmental goals set by the Laboratory Director and staff.

Interacts professionally with laboratory management, laboratorypersonnel, physicians, hospital personnel, patients and customersto provide optimal patient care. Works well with other laboratoryemployees to maintain an environment of teamwork. Exercises alllaboratory safety precautions and adheres OSHA and TOSHA safetyregulations Positively identifies patients, labels specimens andenters results using two unique identifiers. Maintains workingknowledge of laboratory policies and procedures. Maintains currentknowledge and adheres to hospital policies and state, federal andother regulatory requirements Responds appropriately to tests witha priority of STAT, call results or timed specimens Responsible fortraining new employees and students as assigned. Works with othercoordinators to maintain proper staffing and effective operations.

Interacts with nurses, staff, and physicians to provide optimalpatient care. Orients new employees prior to working independentlyand turns in training documentation in a timely manner. Conducts 6th month and annual competency and assists in the development ofthe competency material. Ensures procedures and policies arefollowed through monthly audits or error detection. Providefeedback to staff and implements process improvement. Promotespositive teamwork in area and serves as a mentor and coach. Assistsdirect manager in the overall operations of the department.

Performs other duties as assigned.

POSITION REQUIREMENTS

Formaleducation / training:

• High school graduate or equivalent.
• Phlebotomy certification preferred.

Workplace experience:

• Excellent customer service skills required.
• Employee supervisionexperience preferred.
• Familiar with medical terminology.
• Minimum of four years phlebotomy experience in hospital setting.

Equipment and skills training:

• Working knowledge of word andexcel.
• On the job training of laboratory computer and phonesystem.

Knowledge, Skills and Abilities:

• Knowledge of medicallaboratory science
• Strong organizational skills and interpersonalskills
• Ability to determine appropriate course of action in morecomplex situations
• Ability to work independently, be attentive todetail and maintain a positive attitude
• Ability to managemultiple and simultaneous responsibilities and to prioritizescheduling of work
• Ability to maintain confidentiality of allmedical, financial and legal information
• Ability to complete workassignments accurately and in a timely manner
• Ability to handledifficult situations involving patients, physicians, or others in aprofessional manner
• Strong computer skills

Physical andEnvironment Requirements:

• Exposure to blood and body fluids,infectious and contagious diseases, chemicals.
• Ability tocommunicate in English verbally and in writing.
• Ability toperform multi-functional tasks.
• Ability to read computer screen,distinguish color, hear phone and conduct interpersonalcommunications
• Ability to learn, reason and perform mathematicalcalculations related to job.
• Ability to use critical thinkingskills.
• Requires light to moderate work with 40 pounds maximumweight to lift and carry.
• Manual dexterity and mobility in bothhands; exposed to repetitive motion.
• Frequent reaching, bending,stooping, kneeling, and crouching.
• Requires prolonged standingand walking
• Flexibility to shift schedule, work extra hours orovertime as needed by staffing deficits or high patient volumes

PERFORMANCE STANDARDS 1

Maintains efficient, effective dailyoperation for area of responsibility, including staffing. (callingin extra help if necessary or sending home personnel when testvolume is low) 2 Turn Around Time within acceptable time criteriafor ER patients. Average time from Collected to

Resulted:

• 20 -30 minutes MS
• >30 minutes BS 3 Teamwork
• Works as team withother non-technical coordinators to meet daily responsibilities andoverall departmental goals.
• Helps create and support anenvironment of cooperation and teamwork
• Makes sure work is evenlydistributed among staff on shift.
• Strongly discourages negativecriticism of other staff members. 4 Participates in departmentalmeetings and process improvement teams (laboratory or hospital, ifapplicable).
• In-services reviewed and signed before due date 5Ensures laboratory policies and procedures are trained andfollowed.
• Keeps staff up to date on procedure and policy changesmaintaining appropriate documentation
• Conducts monthly audits forcompliance 6 Employee competencies in all pertinent areas in acomplete and timely manner
• Documents that initial training iscomplete before employee works in each defined area
• Turns incompleted paperwork for personnel file
• Develops and performs 6thmonth and annual competencies 7 Works efficiently to completeassigned responsibilities thoroughly, timely, and accurately.
• Submits required data, records in timely manner; audits completedby 6th of the month.
• Posts schedule at least four weeks inadvance
• Develops and assists in implementation of goals
• Followsthrough on all departmental duties.
• Makes good use of time. 8Positively identifies patients and specimens
• 0 ID errors = EE
• 1ID error = MS
• >1 ID error = BS
• Selects correct patient inMeditech and FaxCert or other lab system
• Properly labelsspecimens using 2 identifiers
• Uses handheld computers properlyfor specimen collection 9 Communication
• Communicates potentialissues or opportunities to improve quality of care or services in atimely manner and in a positive way
• Communicates issues orconcerns to coordinator or lead tech
• Communicates issues orconcerns at shift change with co-workers
• Keeps confidentiality
• Reads email daily and responds in a timely manner. 10 Motivated -takes initiative for work that needs to be done
• Helps manager anddirector with tasks as needed
• Willingly seeks out/accepts newresponsibilities 11 Adheres to Williamson Health Lab attendancepolicy
• Reports to work on time
• Rarely calls out from work
• Rarely misses time punches in API
• Submits requests for PTO withinpolicy guidelines
• Does not take extended lunches.
• Takesappropriate breaks as dictated by work load.

12 Follows Hospitaland Laboratory Policies on the use of

Electronic Devices:

• Cellphones kept on vibrate
• Phones/Electronic/Headphone devices usedduring break/meal times only
• Does not use personal phones inpatient care areas
• Uses the hospital internet for work purposesonly