Chiropractic Assistant Position Available In Union, North Carolina

Chiropractic Assistant Alignlife Waxhaw 703 West South Main Street, Waxhaw, NC 28173 Front Desk CA Overview of the Position The Front Desk CA is ultimately responsible for ensuring a WOW customer service experience and the patient’s adherence to their Chiropractor’s clinical recommendations and AlignLife office policies. This includes coordinating all aspects of the patient experience by managing the patient schedule, office flow, patient files, and active patient payments, and by overseeing internal marketing campaigns. The Front Desk CA consists of two roles, Check-In CA (CICA) and Check-Out CA (COCA), that can be broken out into two positions once the clinic reaches a certain volume of approximately 200 visits/week. Check-In CA is the “Boss of Today”. Their primary focus is always patient flow, scheduled appointments and compliance. Check-In is always ready to receive the incoming patients, and she/he is the time-keeper for the office. Check-In CA is secondary for incoming calls and instrumental in setting the patients expectations for their appointment. Check-Out CA is the “Boss of Tomorrow”. The primary focus is to protect, promote and enforce patient accounts, scheduling, collections, and building patient relationships. The Check-Out CA is primarily responsible for incoming calls, financial agreements, basic insurance questions and strongly closing out the visits during the Initial Visit and all reports. The Check-Out CA is instrumental in working with the Check-In CA and supporting her/him, as well as, being aware of office flow. Reporting Requirements The Front Desk CA reports directly to the Office Manager. Skills and Additional Requirements Check-In CA

• Positive Energy
• Great with people, friendly and welcoming
• Strong Leadership skills
• Ability to say “No” or Correct and Redirect with a Smile
• Love interactions and busyness and capable of doing 4 things at once Check-Out CA
• Kind and empathetic
• Steadfast in commitment of mission of the practice
• Have extremely high value for chiropractic care
• Deep understanding and appreciation for the patient process
• Sincere admiration of and great respect for the doctor
• Great with Finances and have a healthy relationship with money Key Performance Indicators Check-In CA T250
• MA% Missed Appoint % Driving Office Flow
• NPLI Internal Leads Campaign Promotion Check-Out CA
• COMP% Compliance % Re-Calls
• %EFT % on Autopay Signed Agreements
• %WS % BRFW Scheduled Schedule BRFW
• FEC% Family Experience Cards POC Follow Up
• PROD$ Nutrient Sales Nutrient of the Month Specific Responsibilities In maintaining the primary responsibility as the Front Desk CA you must undertake responsibilities including the following: Check-In CA
• Conduct Morning/Closing Daily Tasks to prepare the office to start seeing patients and close down at the end of the day.
• Conduct a Morning Huddle each morning ensuring that you stay on track and adhere to the agenda.
• Greet all patients by name, have them sign in and check them into the EMR
• Manage office flow
• Call on Missed Appointments to Reschedule same day.
• Inform doctors of patient arrivals for Initial Visits and Reports
• Make reminder calls for all Initial Visits and consults.
• Print Detailed Day Sheet for providers to initial
• Promote all clinic events with hand-outs, flyers and communications
• Answer all incoming phone calls if Check-Out CA is unable Check-Out CA
• Check-out all patients
• Process all nutrient sales
• Manage patient accounts (OTC monthly payments, Autopayments, etc)
• Handle all incoming phone calls
• Retrieve and return phone messages
• Complete tasks for 3 Day Flow
• Conduct Plan of Care Follow Up
• Schedule future appointments, reschedule missed appointments
• Schedule patients and encourage guests at Better Results Faster Workshop
• Print schedules
• Inventory Management
• Conduct Financial End of Day Close Out
• Receive prospect information from screenings
• Manage patient gifting
• Manage Patient of the Week Program
• Manage Testimonials
• Promote all clinic events with hand-outs, flyers and communications T250

Job Type:

Part-time Pay:

$17.00 – $19.00 per hour Expected hours: 24 – 25 per week

Schedule:

8 hour shift Shift availability: Day Shift (Required) Ability to

Commute:

Waxhaw, NC 28173 (Required) Ability to

Relocate:

Waxhaw, NC 28173: Relocate before starting work (Preferred)

Work Location:

In person