Patient Encounter Specialist – Orthopedic Surgery – UAB Highlands Position Available In Jefferson, Alabama
Tallo's Job Summary: Under general supervision, the Patient Encounter Specialist for Orthopedic Surgery at UAB Highlands performs various specialized services to support clinic operations. Responsibilities include checking in patients, answering calls, entering data, checking patients out, and providing excellent customer service. Requirements include one year of customer service experience, knowledge of medical terminology, and strong communication skills.
Job Description
Patient Encounter Specialist•Orthopedic Surgery•UAB Highlands
Job ID:
16949
Facility:
UAB Highlands
Functional Area:
Health/Medical
Position Type:
Full Time
Relocation Provided:
No
Location:
Birmingham, AL
Department:
EXT-Orthopaedic Surgery
Education Required:
Not Indicated
Experience Required:
1•3 Years
Position Description:
Work Schedule:
Full Time Day Shift
Work Location:
Orthopaedic Surgery UAB Hospital Highlands
Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.
Position Requirements:
EDUCATION AND EXPERIENCE
One (1) year Customer Service experience required. Business Office Education or similar coursework desired.
Must:
(1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. High School Diploma or equivalent preferred.
TRAITS & SKILLS
Must be self-directed / self-motivated; must have good communication and interpersonal skills.
Must be able to:
(1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer’s perceived needs; (Exhibit exception customer service towards patients and staff both at the front desk and at the UAB Medicine Self Check-In Kiosk.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
