Patient Service Associate- Radiation Oncology Position Available In Durham, North Carolina

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health’s Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health’s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. Occ Summary N/AKnowledge, Skills an d AbilitiesLevel Characteristicsand procedures.

Explain billing to patien tsAnswertelephone, take and deliver messages to physicians, nurses andSt rong verbaland written communication. Basic PC and data entryCheck-outsk ills.

Knowledgeof medicalancillary service requisitions.

Schedule tests an d procedures.

Complete and distributeaccording to PRMO credit and collect ionpolicies.

Determine the amountpatients. Make return appointments bysch edulingpatients into theothers. Report obtainedcompletely and timely.

Dis seminatemessages according to practice communication standardsmedical in formationfrom patients and referring physicians accurately,terminology a ndtelephone etiquette. Demonstrated ability to organizerelating to verif yingpatient information, collecting payments andestablish and maintain e ffectivemaintaining records and forms.policies rules and regulationsIDX. theprimary care physician or referring physician and scheduling testson insurance plan.

Prepare encounter forms. Investigate and account formissi ngencounter forms. Audit encounter forms for completeness and#Batches en counterforms or charge posting inaccuracy before batching.correct appoin tmenttype, enteringand prioritizework, provide oralofcash to be collec tedbased# Requesting and retrieving new patient outside information# Ent erlabwork treatment patients# Identify correct patient in Maestro Care,v erify patientdemographicand insurance data.# Notify patients of co-payme ntrequirements and outstanding balances.

Coordinate labs and procedures i naccordance with physicianpreferences.# Notify patients of all appointme ntchanges.

Other Duties (20%)# Responsible for managing the patientpagers ystem including: educatepatientsat checkin and give pager instructions ,collect pagers at the end of eachshift, and restock pager basesineachcl inic for next day;# Actively participates in required meetingsand traini ng;# Performs other duties as assigned.and written instructions, interac ttactfully with customersandrelationships with others. Mustbeable toappl yspecific departmental Minimum Qualifications Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.
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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is bestwhen the richdiversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent. Education
Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school education Experience
Minimum of one y ear of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.
Degrees , Licensures, Certifications
N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.