Arts + – Group Programming Coordinator Position Available In Mecklenburg, North Carolina

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Arts + – Group Programming Coordinator
Charlotte, NC, USA
37000-40000 per year
Salary
Full Time
ABOUT ARTS+
Founded in 1969, Arts+ is a music and visual art nonprofitanization that envisions the transformative impact of arts
education illuminating every corner of the Charlotte region. Its goal is to make outstanding arts education available to
students of all ages, skill levels and socioeconomic backgrounds. From private lessons to summer camps tomunity
outreach programs, Arts+ strives to help each student unlock their full potential through the power of arts education.

POSITION SUMMARY

Coordinate program registration activities for private lessons, classes and camps, including the overall customer service
experience for all constituents, maximizing both enrollment and revenue for theanization. Position works
collaboratively across departments to achieve goals and best serve Arts+ students.

ESSENTIAL FUNCTIONS

•

Group Programming Coordinator:

Approx. 20 weekly hours
o Student Services
▪ Manage the overall customer service experience for all potential and existing students and
families. Customer service is the act of taking care of the customer’s needs by providing
professional, helpful, high quality service and assistance before, during, and after a transaction.
Characteristics include promptness, politeness, professionalism and personalization.
▪ Work with program team to assess and provide the needs for each offered program, such as
reminder emails, rosters, sign-in sheets, etc.
▪ Prepare weekly enrollment reports and other reports as needed, including those on enrollment
trends, financial aid, inquiries and student demographics.
▪ Make space reservations at satellite locations.
▪ Maintain enrollment database, including student information, program records, and attendance
tracking.
▪ Lead group class and camp check-in process, including staff point person assignments.
o Payment Processing
▪ Coordinate the financial aid process by gathering applications and supporting documents,
maintaining financial aid spreadsheets and making award rmendations.
▪ Prepare weekly and monthly financial reports, and serve as the primary point of contact with
the finance department for financial record keeping needs.
▪ Accept, process and monitor payments and cancellations; manage outstanding balances on a
monthly basis.
▪ Process contract faculty payroll, checking attendance and instructor hours.
o Program Strategy
▪ Send surveys and analyze results after each semester, workshop and summer camp.
▪ Strategize with Communications Department on how to best maximize and increase enrollment.
▪ Engage in Arts+munity relationships and partner opportunities.
o Assist with filing, phone calls, correspondence and copying.
o Other duties as assigned.
•

Music Programs Instructor:

Approx. 15 weekly hours
o Instruction of music programs such as private music lessons, group classes, summer camps, and
outreach programs.
o Curriculum planning and partner coordination of relevant instructional programs.

KNOWLEDGE, SKILL, ABILITY

▪ Bachelor’s Degree in Music, Music Education or Music Performance, or equivalent experience.
▪ Exceptional customer service skills and amitment to parent/student satisfaction. Friendly, articulate,
weing demeanor that encourages interest in theanization.
▪ Proficiency in Microsoft Office (Word, Excel, Outlook) required.
▪ Attention to detail and financial acumen required.
▪ Database management experience preferred.
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TO Please visit ascendnps.isolvedhire/jobs/1380612-52392.html
Please note: The Covid-19 vaccination is required as a condition of employment.
The above statements are intended to describe the general nature and level of work being performed by people
assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and
responsibilities of people so assigned. Arts+ will engage in an interactive process with employees requesting medical or
religious amodations.

EQUAL OPPORTUNITY EMPLOYER.

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on
a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military
status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping),
medical condition (including but not limited to, cancer related or

HIV/AIDS

related), sexual orientation, or any other protected status except w a
reasonable, bona fide occupational qualification exist