Case Manager II (Community Health Care) Position Available In Polk, Florida

Case Manager II (Community Health Care) Polk County Florida•4.0 Bartow, FL Job Details Full-time $20.90•$25.60 an hour 16 hours ago Benefits Wellness program Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance Life insurance Qualifications Microsoft Powerpoint Bilingual Microsoft Word Spanish Microsoft Excel 5 years Writing skills HIPAA English Mid-level Microsoft Office Driver’s License Bachelor’s degree Case management Conflict management Organizational skills Interviewing Social Work Care plans Full Job Description

HEALTH AND HUMAN SERVICES DIVISION

•CASE

MANAGER II SALARY RANGE PG

12, $20.90•$25.60 Hourly, Nonexempt

WORK LOCATION AND SCHEDULE 2135

Marshall Edwards Drive, Bartow, FL 33830 Monday•Friday, 8:00AM•5:00PM

EMPLOYEE BENEFITS

Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:

MAJOR FUNCTION

Conduct social determinants of health assessments to residents of Polk County. Provide linkage, resources and support navigating services in the community for those identified needs. Provide case management and assessment of needs through field, office or home interviews for eligibility in the Polk Healthcare Plan and referrals for community resources.

ILLUSTRATIVE DUTIES

Provide comprehensive client support, beginning with thorough assessments conducted through referrals and interviews with residents and their families. Evaluations encompass financial, social, environmental, medical, and familial factors to determine program eligibility and appropriate service disposition. Ongoing case management is provided to assist clients in problem-solving and achieving self-sufficiency, which includes crisis de-escalation, advocacy, and collaborative coordination with community agencies like United Way, food pantries, and housing authorities. Navigating services available through the Health and Social Services Division and community resources is a key function, involving referrals, client education on available services, and acting as a liaison with medical personnel and other social service agencies. Adherence to compliance standards is essential, requiring meticulous documentation in a shared data system, preparation of reports, and interpretation of regulations such as those related to the Polk HealthCare Plan and HIPAA. Collaboration extends to public officials, law enforcement, and legal professionals to address client needs, and participation in meetings to exchange social services information. This position may require local travel, flexible hours, and a willingness to assist in special projects, including providing support during and after natural disasters. Must be proficient in Microsoft software applications including Word, PowerPoint, and Excel. Ability to perform independently or as a member of multiple team efforts across diverse groups having responsibilities for providing county services. Ability to multi-task and manage multiple cases at one time. Must have the ability to troubleshoot and problem solve using critical thinking. Must exercise reasonable initiative and independent judgment under general supervision. Ability to establish and maintain an effective working relationship with coworkers, management, officials and the public. Must be self-motivated. Ability to communicate effectively, both orally and in writing. Must have excellent organizational skills. Performs related duties as required.

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge Technical:

Knowledge of case management principles and practice standards; population to be served and their needs; adaptive, developmental and social behaviors; techniques and practices and their application to casework, group work and community challenges; assessment tools; knowledge of public, private, and non-profit organizations and community resources; ability to demonstrate ethical behavior and maintain confidentiality of all records as required by various laws and statutes, including the Health Insurance Portability and Accountability Act (HIPAA); effective use of computer and Microsoft Office software products (including Word, Excel, PowerPoint, Outlook, and Teams) and possess the ability to learn and use new software or other program applications.

Communication and Teamwork:

Ability to listen, understand and convey information in oral and written form to population served, their families and others; work collaboratively as a member of a team to provide services for clients and families; listen, ask questions and give feedback; give clear and concise instructions; and develop and maintain effective communication and work relationships with Physicians, management, healthcare personnel, patients, families, agencies and others.

Interpersonal Skills:

Active listener, ability to manage stress, and conflict resolution; collaborate effectively, and demonstrate emotional intelligence; knowledge of and ability to apply cultural competency and humility and understand how social and economic conditions can impact health; develop and maintain effective relationships with clients and a variety of professionals representing various disciplines related to the client’s specific needs; and build and maintain ongoing, collaborative, working relationships to achieve goals.

Planning/Organizing Work:

Ability to develop care plans and service plans with specific goals and objectives; plan and follow standard operating procedures and practices for efficiency; manage caseloads and maintain workload balance; and monitor work for effectiveness, efficiency and performance. Ability to multi-task, work independently, and manage multiple cases at one time. Must have the ability to troubleshoot and problem solve using critical thinking. Must be self-motivated. Ability to communicate effectively, both orally and in writing. Must have excellent organizational skills.

Advocacy Skills:

Ability to develop and present the client’s interests in all matters; provide case management; identify client needs in more complex cases and to obtain appropriate services required to meet those needs; handle highly sensitive client interactions and maintain client confidentiality; evaluate and certify eligibility of client for variety of services; and promote self-care to prevent compassion fatigue and burnout.

MINIMUM OUALIFICATIONS

Graduate of an accredited college or university with a four (4) year college or university degree in Social Work or one of the Social or Behavioral Sciences, or a related field. OR Have a minimum of five (5) years’ experience social service interviewing, counseling, or related case management experience. Includes experience with HIPAA privacy and security regulations. AND Possess a valid driver’s license or able to secure a valid Florida driver’s license at the time of employment.

SPECIAL REOUIREMENTS

Must be available to work at various locations throughout Polk County. Must undergo a Level 2 (FDLE) screening submitted electronically before commencing work. Those obtaining this certification must maintain certification as a condition of employment. Must be willing to work beyond normal working hours when necessary. When circumstances warrant, such as time of impending or declared disaster (i.e. hurricanes, tornados, flooding, etc.), the person filling this position will be expected to be available to participate in the Polk County Emergency Management Plan. The Emergency Management duties may require the employee to be away from their home and family for several consecutive days. This position shall be required to report for work as directed when a declaration of emergency has been declared in Polk County.

SPECIAL PREFERENCE

Bi-lingual (English to Spanish) High School Graduate