RN Discharge Call Position Available In Floyd, Georgia

RN Discharge Call
Rome, GA
AdventHealth Redmond

Job Schedule:

Full-time

Pay Range:

$27.91 – $44.66 per hour

Job ID:

25017149

Job Family:

Nursing

Shift:

1 – Day
Facilities
Benefits
Hiring Process
AdventHealth Redmond is a 230 bed facility, serving as a regional referral source for all of northwest Georgia and parts of Alabama. AdventHealth Redmond offers a full array of inpatient and outpatient programs, many of which are unique to the northwest Georgia region. As an Accredited Chest Pain Center with PCI, Redmond provides a full-service cardiology product line and is nationally recognized as a top cardiac center. In addition to the Gold Seal of Approval, Redmond has also earned eight disease specific certifications from the Joint Commission for outstanding care in the areas of cardiology, stroke, orthopedic surgery, spinal surgery, and vascular surgery. Other areas of excellence include emergency care, oncology, and inpatient rehabilitation.
Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.
RN Discharge Call
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources

Schedule:

Full-time 40 hours Mon-Fri (hours and days may vary)

Shift :

Days

Location:

AdventHealth Redmond 501 Redmond Road, Rome, GA 30165
The community you’ll be caring for: AdventHealth Redmond
Rome’s historical markers help document the city’s history and gives insight into the culturally rich heritage.
Population- 36,332 (2019 census)
Developed a regional center for the fields of medical care and education
In addition to its public-school system, it has several private schools. Higher-level educational institutions include private Berry College and Shorter University, and the public Georgia Northwestern Technical College and Georgia Highlands College.
Largest city near the center of the triangular area defined by the Interstate highways between Atlanta, GA, Birmingham, AL, and Chattanooga, TN.
The role you’ll contribute:

GENERAL SUMMARY

To administer follow up phone calls to patients within 24 hours after discharging from the hospital. Assess patient concerns, problems or needs and forward information to the appropriate people (ie: Director of the Unit, Guest Relations, Physician or Home Health) May provide case management in urgent situations.
Make and answer calls in a professional manner with kindness and empathy
Follow scripted questions provided
Respond to customer inquiries and notify Guest Relations in order to resolve customer complaints
Identify and escalate priority issues discovered
Route any immediate needs to appropriate resource
Inform and educate patients in regards to the HCAHPS survey
Attempt to contact required percentage of patients discharged (3 attempts)
Complete call log data and produce call log reports
Qualifications
The expertise and experiences you’ll need to succeed
Knowledge, Skills and Abilities
Good data entry/keyboard skills and proficient in relevant computer applications such as Cerner required.
Required
Able to communicate effectively in English, both verbally and in writing required.
Required
Additional languages preferred
Preferred
knowledge of customer service principles and practices required.
Required
Additional Job Description
Knowledge, Skills, and Abilities

• Good data entry/keyboard skills and proficient in relevant computer applications such as Cerner required. Required
• Able to communicate effectively in English, both verbally and in writing required. Required
• Additional languages preferred Preferred
• knowledge of customer service principles and practices required.
• Required
  Field of Study
• Customer service experience
  Licenses and Certifications
  Registered Nurse (RN)
  Required
  5 years RN Experience
  Required
  This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category:

Nursing

Organization:

AdventHealth Redmond

Schedule:

Full-time

Shift:

1 – Day

Req ID:

25017149