Clinical Care Rep RN – Remote Position Available In [Unknown county], Maine

Clinical Care Rep RN – Remote 3.2 3.2 out of 5 stars Maine • Remote

ESSENTIAL FUNCTIONS

Answer phones and determine basic, moderate and/or complex clinical patient calls in a fast paced call center environment Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors Monitor telephone inquiries within EMR Assess and prioritize patient needs via patient portal inquiries Refill prescriptions according to standard protocol Provide test results according to standard protocol Provide patient education under provider’s direction Fulfill administrative responsibilities which may include: Obtaining medical records information Referral information Completing forms/requisitions Schedule appointments Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Excellent professional judgment and phone skills Other responsibilities as directed by coordinator or manager

JOB REQUIREMENTS

State of Maine residence is required Graduate from an accredited school of nursing Unencumbered active registered nurse or LPN licensure in state of Maine Previous experience in a primary care or hospital setting required Triage experience preferred Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs Ability to proficiently use telephone system Excellent typing and computer ability while simultaneously maintaining a telephone conversation Ability to consistently meet and adhere to performance and quality metrics Compassion, empathy, and teaching ability, as patients may require instruction for self-care and/or symptom management Strong organizational and critical thinking skills Ability to demonstrate and uphold InterMed’s Values Professional appearance InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Licenses & Certifications Required RN License Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.