Patient Access Representative Position Available In Jefferson, Alabama

Patient Access Representative 3.0 3.0 out of 5 stars 1 Independence Plz Ste 900, Birmingham, AL 35209

Job Description:

At Birmingham Gastroenterology Associates, the Patient Access Representative is more than a front desk role — this team member is the first impression of the patient experience and a key part of our commitment to exceptional, compassionate care. The ideal candidate brings a patient-first mindset, thrives in a team-oriented environment, and excels in delivering friendly, attentive, and efficient service at every encounter. This role supports both patients and providers by ensuring seamless registration, check-in, and check-out processes with professionalism and positivity. Success in this position requires outstanding customer service skills, the ability to multitask in a fast-paced clinical setting, and a deep commitment to making every patient feel welcomed and cared for.

Key Responsibilities:

Serve as a welcoming, professional point of contact for all patients during check-in and check-out. Prioritize patient comfort and confidentiality while assisting with registration, insurance verification, and scheduling needs. Support patients in completing necessary paperwork and digital forms (Patient-Link tablet). Review and verify patient demographics and insurance details; scan and attach required documents in compliance with HIPAA. Collect and reconcile copays, deductibles, and outstanding balances daily with accuracy and professionalism. Monitor upcoming schedules to ensure all referrals and documentation are in place. Prepare clinic paperwork in advance and adapt to scheduling changes as needed. Assist triage techs and other front desk teammates proactively, contributing to a collaborative and supportive environment. Communicate effectively with patients, providers, and external representatives. Maintain professionalism and a cheerful demeanor when interacting with pharmaceutical reps and other visitors. Willingly take on additional duties and assist other departments when needed. Travel to offsite locations on occasion to support clinic needs.

Qualifications:

High School diploma or equivalent

• Required Previous experience in a fast-paced medical office with multiple providers
• Required Excellent interpersonal skills, both in-person and over the phone
• Required Strong understanding of medical insurance and terminology
• Required Proficient in Microsoft Office and EHR systems (AllScripts preferred)
• Required Ability to type 35-60 wpm and manage detailed data entry
• Preferred BLS Certification
• Preferred CPAR Certification
• A plus, but not required A strong work ethic, positive attitude, and a passion for putting patients first
• Absolutely required

Benefits:

401(k) with match after one year Health, dental, and vision insurance Paid time off Supportive team environment with opportunities for growth

Job Type:

Full-time Pay:

$17.00

• $20.00 per hour Expected hours: 35
• 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Free parking Health insurance On-the-job training Paid orientation Paid time off Paid training Uniform allowance Vision insurance

Medical Specialty:

Gastroenterology Schedule:

Day shift Monday to

Friday Education:

High school or equivalent (Required)

Experience:

Medical office: 1 year (Required) Customer service: 1 year (Required) Ability to

Commute:

Birmingham, Alabama 35209 (Required) Willingness to travel: 25% (Required)

Work Location:

In person