Patient Encounter Specialist – Hoover Clinic – Flexi Position Available In Jefferson, Alabama
Tallo's Job Summary: The Patient Encounter Specialist position at Hoover Clinic offers an irregular schedule with a flexible/PRN day shift. Responsibilities include checking in patients, answering calls, entering data, checking patients out, and providing exceptional customer service. Candidates must have at least one year of customer service experience and basic medical terminology knowledge. This position requires strong communication, interpersonal skills, and self-motivation. The hiring company is UA Health Services Foundation (UAHSF).
Job Description
Patient Encounter Specialist•Hoover Clinic•Flexi
Job ID:
17061
Facility:
Hoover Clinic
Functional Area:
Health/Medical
Position Type:
Irregular
Relocation Provided:
No
Location:
Hoover, AL
Department:
EXT-Expansion Section
Education Required:
Not Indicated
Experience Required:
1•3 Years
Position Description:
Schedule:
Flexi/PRN Day Shift
Location:
Hoover Clinic
Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.
Position Requirements:
One (1) year of customer service experience required. Business Office education or similar coursework desired.
Must:
(1) attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; (3) be able to perform math and bookkeeping skills; (4) possess exceptional telephone and customer service skills and (5) be knowledgeable of English grammar and punctuation. High school diploma or equivalent preferred.
TRAITS & SKILLS
Must be self-directed / self-motivated; must have good communication and interpersonal skills.
Must be able to:
(1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, or unusual situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer’s perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
