Pre-Registration Team Leader Position Available In Tuscaloosa, Alabama

Overview The Pre-Registration Team Leader is responsible for supporting the daily functions of the pre-registration department to ensure patients are accurately and efficiently pre-registered for upcoming services. This includes confirming demographic details, screening insurance, and initiating authorizations. This position drives accuracy, compliance, and patient satisfaction across scheduled outpatient and inpatient services. Responsibilities Supervise the daily activities of the pre-registration team. Ensure all scheduled patients are pre-registered accurately and on time. Validate demographic and insurance information and initiate insurance screenings. Monitor and report team productivity and accuracy. Cross-train staff to work across imaging, hospital, and outpatient registration functions. Communicate with clinical departments and provider offices to gather needed information. Support VIM and front-end customer service functions as needed. Address patient or provider concerns regarding the pre-registration process. Assist with staff training, development, and performance monitoring. Collaborate with leadership to identify process gaps and lead improvements.

DCH Standards:

Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Performs essential job functions in a manner that ensures the safety of patients, visitors and employees. Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees. Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school diploma or equivalent required; associate’s or bachelor’s degree preferred. At least 1 year in pre-registration or patient access preferred Working knowledge of EMR systems, registration software, and payer requirements. Strong attention to detail, accuracy, and communication skills. Leadership experience preferred.

WORKING CONDITIONS WORK CONTEXT

Communication through talking, expressing and exchanging ideas by means of the spoken word. Hearing; perceiving the nature of sounds by the ear in order to communicate. Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish color, coding on ledgers, near/far activity 100% daily. Ability to figure complex computations and communicate these figures to the public. Mental capability to maintain patient confidentiality 100% of the time.

PHYSICAL FACTORS

Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%. Activities include lifting of 35 lbs maximum which would be a two (2) man lift, frequent lifting and/or carrying 20 lbs. occasionally. Ability to push or pull over carpet floors, concrete ramps and on varied surfaces, a four wheel cart with 50 lbs. of paperwork. Filing ledgers or finding ledgers requires reaching, pushing, pulling, extending the hands and arms in any direction. Stooping and bending the body forward by bending the spine at the waist. To reach lower areas requires kneeling by bending the legs at the knee of crouching by bending the body downward and/or forward by bending the legs and spine. This is 50% of daily work. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range. Physical presence onsite is essential.

OTHER JOB FACTORS

Excellent conflict resolution and customer service abilities. Leadership and Team Support Operation Management Customer Service Excellence Administrative and Compliance Responsibilities Collaboration and Communication Performance Monitoring and Development Problem Solving and Decision Making