Patient Access Representative Position Available In Naugatuck Valley Planning Region, Connecticut

Patient Access Representative Physical & Sports Rehabilitation Waterbury, CT 06704 Busy, one-location multi-provider clinic seeking an experienced and dependable front office team member to join our administrative department. To be considered for the role of Patient Access Representative , must have minimum of 6-months experience in verifying health insurance and benefits with a clear understanding in deciphering, and communicating, patient responsibility e.

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deductibles, co-payments and coinsurance etc . Prior-authorization knowledge is a plus. In order for you to be successful, this role requires a strong ability to multi-task, prioritize and be detail oriented. The ideal candidate will have great work ethic, great customer service and be able to work a mix of opening and closing shifts throughout the 5-day week. Hours are 32-40 hour/week with a set schedule during practice hours; Monday-Thursday 7am- 7:30pm, Friday 7am-5.30pm. Pay range between $19-$21/hr, commensurate with experience.

Duties include:

Greet patients/visitors professionally and in a courteous manner, assisting with questions or concerns. Demonstrate compassion and sensitivity during patient interactions. Answer calls on a multi-line system in a timely manner, assessing the caller’s needs and forwarding clear and concise detailed messages to the appropriate personnel. Prepare and/or update patient information, accounts and charts; verifying insurance coverage and benefits understanding the terminology used; communicating benefit changes to the patient. Checking in patients, collecting, posting and reconciling payments before end of shift. Scheduling and confirming appointments, following up on appointments missed or canceled. Review provider schedules frequently and calling patients on the wait list when an appointment becomes available. Collect/research patient information pertaining to new referrals, handling ALL confidential information with discretion. Frequently contacting providers for scripts/medical records. Prepare and send medical records. Assist administrative staff/Office Manager with other tasks. Maintain/oversee organization and cleanliness of clinic. Keep inventory of office supplies and clinic stock. Daily use of Microsoft Office (Word, Excel and Outlook) and medical practice management software. Use of Microsoft Office and office equipment, such as, printer/fax/scanners etc.

Requirements :

Experience in medical administrative support involving direct patient contact. Extensive experience in verifying health insurance and benefits online or via phone, understanding benefits terminology. Skills; listening, multi-tasking, prioritizing, problem-solving, attention-to-detail. Be able to work in a shared space and as part of a team. Reliable transportation is a must. Be able to work a mix of shifts during office hours. Flexibility to cover shifts if needs arise. High School Diploma/GED required. Associate’s preferred.

Benefits:

Health benefits Supplemental benefits IRA match Paid holidays PTO Recruitment for this position is being handled by Jaci Carroll Staffing.

Job Type:

Full-time Pay:

$19.00 – $21.00 per hour Expected hours: 32 – 40 per week

Benefits:

401(k) matching Free parking Health insurance Paid time off Retirement plan

Medical Specialty:

Physical & Rehabilitation Medicine Schedule:

Monday to Friday No weekends

Work Location:

In person