Front Desk Representative Position Available In South Central Connecticut Planning Region, Connecticut

Front Desk Representative 2.4 2.4 out of 5 stars 2880 Old Dixwell Ave, Hamden, CT 06518 Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You’ll play a crucial role in ensuring a smooth and efficient patient experience. Full time

• Monday
• Friday
• 8am to 5pm

Your Impact:

Be the patient’s first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.

Financial accuracy:

Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.

Team collaboration:

Work seamlessly with providers, clinical and administrative staff, and external partners.

What You’ll Bring/Requirements:

Reliability, a positive attitude, and excellent teamwork skills. Strong communication and interpersonal abilities. Proficiency in data entry and computer skills. Ability to thrive in a fast-paced environment. Exceptional customer service skills. Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures. Must hold a high school diploma or equivalent.

Bonus Points:

Prior experience in ophthalmology. Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

Competitive 401(k) with matching. Comprehensive health, dental, and vision insurance. Disability and life insurance. Flexible spending account. Generous paid time off.

Important Details:

Must be able to travel to multiple locations (if applicable). Availability for evenings and weekend rotations (if applicable

• varies by practice).

Ability to handle a high-volume practice. This position is in person.

We Care:

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate:

We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate:

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach. Refocus is an equal opportunity employer and we value diversity.