Patient Services Rep – Resource Team Position Available In Brevard, Florida

Patient Services Rep•Resource Team 3.6 3.6 out of 5 stars

Melbourne, FL Job Requirements Job Title:

FTE652 HF

Patient Services Rep•

Resource Team Company Name:

Health First Careers Job Type:

Per Diem Job Category:

Other Jobs Department:

Gateway Floater Location:

Melbourne, Florida•Brevard County, USA Health First Careers is seeking a highly motivated and customer service-oriented individual to join our team as a

FTE652 HF

Patient Services Rep•Resource Team. This position is a per diem role and will be based in our Gateway Floater department in Melbourne, Florida. As a

FTE652 HF

Patient Services Rep, you will be responsible for providing exceptional customer service to patients and their families. You will serve as the first point of contact for patients, answering questions, scheduling appointments, and assisting with any concerns or issues that may arise. In addition, you will be responsible for maintaining accurate patient records and ensuring that all necessary paperwork is completed in a timely manner. The ideal candidate for this position will have excellent communication and interpersonal skills, as well as a strong attention to detail. Previous experience in a customer service or healthcare setting is preferred. A high school diploma or equivalent is required, and a degree in a related field is a plus.

Key Responsibilities:

Provide exceptional customer service to patients and their families Serve as the first point of contact for patients, answering questions and addressing concerns Schedule appointments and maintain accurate patient records Complete necessary paperwork in a timely manner Collaborate with other healthcare professionals to ensure a seamless patient experience Maintain a clean and organized work environment Adhere to all company policies and procedures Attend training and development programs as required

Qualifications:

High school diploma or equivalent Previous experience in a customer service or healthcare setting preferred Excellent communication and interpersonal skills Strong attention to detail Ability to work independently and as part of a team Proficient in Microsoft Office and other computer applications Willingness to learn and adapt to new processes and procedures Ability to maintain confidentiality and handle sensitive information with discretion If you are a dedicated and compassionate individual with a passion for providing exceptional customer service, we encourage you to apply for the

FTE652 HF

Patient Services Rep•Resource Team position at Health First Careers. We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization. Join our team and make a difference in the lives of our patients and their families. Work Experience

QUALIFICATIONS REQUIRED

Educational requirement of high school graduate and 1-2 years (Certified Administrative Professional), or two-year associate degree and 1 year of experience in either clerical role or healthcare environment; or high school graduate or equivalent and two years of experience is required. Typing 45 WPM. Knowledge of Medical Terminology and abbreviations desired. Ability to use or operate computer, copy machine, and fax machine. Excellent organizational and communication skills. Knowledge of Microsoft Office programs, including Word and Excel preferred. Demonstrates ability to relate well to all customers. Demonstrates good oral and written communication skills.

PHYSICAL DEMANDS

Ability to adapt to a combination of walking, bending, stooping, reaching and lifting throughout the work day. Visual acuity and hand-eye coordination. Ability to lift up to 20 pounds unassisted. Ability to sit or stand for prolonged periods of time. Ability to work with computer monitor for prolonged periods of time. Ability to meet additional demands and lifting requirements as defined by the department.

MENTAL DEMANDS

Ability to work and maintain composure in a stressful environment. Ability to assess and interpret data, with the ability to educate patients and family members of various ages and levels of understanding. Ability to be flexible in order to accommodate variation of work schedule and job assignment. Ability to manage multiple tasks during a workday.

COMPETENCY ASSESSMENT/SKILLS CHECKLIST

May assist with a variety of clerical duties to include: data entry, creation and maintaining of databases or spreadsheets: printing, sorting, and organizing paperwork; requesting of materials, checks, or information; logging receipts; placing calls to assist with coordination of department activities; mail pickup and dating mail received. Collect deductibles, co-payments and deposits from appropriate patients. Perform insurance verifications. Ensure insurance pre-certifications are completed on necessary accounts. Assist patients and family members with TOS Collections and financial options. Performs operational support and other duties as assigned.