Patient Services Representative Position Available In Broward, Florida
Tallo's Job Summary: IVF Florida is seeking a full-time Patient Services Representative for their Pembroke Pines, FL office. Responsibilities include maintaining patient accounts, scheduling appointments, addressing customer issues, and providing excellent customer service. The ideal candidate will have 2 years of relevant experience, knowledge of insurance/benefits, and strong communication skills. Competitive pay, comprehensive training, and benefits are offered. Click "Apply" to submit your resume.
Job Description
Patient Services Representative
Job Category:
Non-Clinical
Requisition Number:
PATIE008989
ed: April 21, 2025
Full-Time
Locations
Showing 1 location
Hollywood, FL 33026, USA Job Details
Description Our team members choose to build their career home at IVF Florida because of the hope we inspire within our patients, the life we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to constantly improving the patient experience and pioneering research and development in one of the most exciting fields of medicine. Learn more about US Fertility Partner Practices. IVF Florida is a founding partner of US Fertility, the nation’s largest partnership of physician-owned and physician-led top-tier fertility practices. US Fertility offers business and digital solutions so that physicians and practice staff can focus on providing best-in-class patient care. Highlights from across the US Fertility network 130,000+ babies born 65+ locations nationwide 15 embryology laboratories Culture of promoting from within Opportunities for career growth Ability to make a direct impact on patient lives Mission-driven commitment to research, innovation, and increasing access to affordable care Meet our family Interested in joining our family? We have an immediate opening for a full time Patient Services Representative to join our team in our Pembroke Pines, FL office. This position will also float to our Coral Gables Office. The schedule is M-F 7:30am-4pm with weekend rotations as needed.
How You’ll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for: Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients’ satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution
Provide timely feedback to the practice regarding service failures or patient concerns
Consult with patients regarding their benefits, coverage and financial options
Greet patients and visitors to the office and providing high level of customer service Required to work occasional weekends and holidays
What You’ll Bring:
The skills and education we need are: Minimum 2 years of applicable work experience
High School diploma required
Extensive knowledge of insurance/benefits, medical terminology and medical billing
Experience working in an OB/GYN office is a plus
Strong communication skills, independent worker, detailed-oriented, computer savvy
High level of customer service essential More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
Competitive pay + bonus
Comprehensive training
Medical, dental, vision, and 401(k) matching
Generous paid time off and holidays
Tuition assistance
Ability to make an impact in the communities we serve At IVF Florida, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values – Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
