Intake Coordinator Position Available In Duval, Florida

Intake Coordinator The Pace Place Jacksonville, FL 32205 Job Description Summary PACE Partners of Northeast Florida, also known as PACE (Program for All-Inclusive Care for the Elderly). The first of its kind in North Florida where care is delivered at our beautiful day center known as The PACE Place. Working at PACE is a rewarding and fulfilling position where you will be part of a national network of programs, offering seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy and living in their own home. Our clinic and adult day center are located on the Westside of Jacksonville. When you join our team, you will receive the guidance you need to understand the demands and rewards of being a caregiver at PACE, helping to coordinate care and services for our participants. You will go home each night knowing that you made a difference by supporting our aging Jacksonville population.

Education Requirements:

• Associates Degree in Registered Nursing (RN) or bachelor’s degree in Social Work, preferred
• Education or training in geriatrics preferred

Experience:

• 2 years’ experience in PACE, home health, skilled nursing facility, community health, hospice, or related experience, preferred
• 1 year of experience working with a frail or elderly population

Duties and Responsibilities:

• Receives and processes referrals from agency team members, providers, facilities, and other community sources
• Accepts referrals and inputs appropriate information into EHR timely
• Assists with data collection and reporting to management as requested.
• Follows up with all potential participants and referrals regarding program enrollment.
• Responsible for explaining the PACE program, either by telephone, electronically, or in-person to interested persons including candidates for enrollment, caregivers, healthcare providers/partners or others in the community interested in the PACE program.
• Explains all provisions of the PACE program to potential participants and their family/caregiver prior to the signing of any authorization forms and/or assessments.
• Ensures that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
• Manages verification process for potential and current participants as stated in state and federal regulations.
• Obtain Medical records for potential new enrollees to ensure continuity of care.
• Provides information on benefits, coverage, exclusions, limitations and current contracted network to prospective participants/caregivers
• Assesses prospective PACE participants in homes, nursing homes, hospitals, or other settings as part of the intake process
• Communicates timelines and deadlines for assessments and prospective participant enrollment status within the marketing and enrollment department, with PACE program leadership and the IDT
• Participates in Interdisciplinary Team (IDT) meetings when potential enrollees are assessed for enrollment into the program for purposes of providing and clarifying information obtained during the enrollment process
• Collaborates with the Medicaid Specialist to review Medicaid eligibility. Facilitates the retrieval and submission of medical records, state forms, and other enrollment forms to the State of Florida and to the PACE program
• Completes the initial Level of Care (701B) assessment and submits to the Department of Elder Affairs
• Assists with community engagement and marketing activities as directed by the Health Plan Manager or Executive Director
• Collects data and prepares reports in accordance with the State PACE Administering agency and CMS requirements
• Assists in evaluating the intake and assessment process, identifying problem areas accordingly and making changes as recommended
• Completes enrollment sections of documentation that are not completed by either clinical or other interdisciplinary group members or operations.
• Communicates and documents participant and caregiver service requests and grievances as required by CMS regulations.
• Maintains ongoing relationship with identified individuals and agencies to ensure a clear understanding of PACE as a vital community resource
• Shares responsibility with other team members in the implementation of the PACE philosophy and achievement of program goals
• Participates in process and quality improvement initiatives
• Attends staff meetings and in-service training as required
• Follows all Policies and Procedures and Occupational Safety and Health Administration (OSHA) safety guidelines
• Protects privacy and maintains confidentiality of all company procedures, results and information about employees, participants, and families
• Practices Universal precautions and follows appropriate Infection Control procedures
• Maintains safe working environment
• Adheres to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
• Comply with all state and/or federal regulations to ensure all complaints regarding quality of care or service delivery are properly processed as a grievance.
• Always provides excellent customer service to internal and external customers.
• Participates in continuing education classes and any required staff and training meetings
• Maintains professional affiliations and any required certifications
• Performs other duties as required or requested

Job Type:

Full-time Pay:

$30.25 – $34.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Uniform allowance Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person