Senior Intake Coordinator Position Available In Hillsborough, Florida

Description SUMMARY:

Oversee and have a hands-on approach in coordinating all aspects of the account(s) designated. Offer guidance within the organization on client specifications and interfaces with the front-line production staff at their designated clients in follow-up, problem-solving, clarification and additional documentation. The senior intake coordinator will have access to the client system, and will be working as an escalation POC from the intake coordinator. They will be working within queue, and primarily email communication with provider/insurance companies

DUTIES AND RESPONSIBILITIES

• Provide facilitation and ownership of all assigned client accounts with a hands-on approach including client protocols, key contacts, trends, requests, enhancements, risks & opportunities.
• Work closely with multiple client frontline staff for successful operational functionalities of assigned program (programs).
• Provide phone support, email & mail communications with both clients & providers.
• Read, interpret & enter client claim information into SN&O’s system to properly complete core review functions.
• Enter specific items from claim documents including but not limited to:

UB-04, HCFA

1500, Superbill, Manufacturer Invoices, Implant Logs, Operative Reports.

• Identify any inconsistencies in documentation for proper evaluation & information provided back to our clients.
• Work closely with interdepartmental operations staff to effectively process claim data.
• Understand the FSA calculations & savings output to clients with the ability to identify opportunities.
• Understand the Appeal/Reconsideration process.
• Understand & comply with all

HIPAA & SOC2

requirements necessary in working with designated PHI.

• Perform additional duties as identified and directed by management.

QUALIFICATION REQUIREMENTS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree or equivalent number of years’ experience.
• Customer service experience in a call center or production client interfacing setting.
• Experience in medical billing, terminology & surgical implants.
• Consistent and efficient quality data entry utilizing problem solving and analysis.
• Attention to detail and proven organizational skills.
• Customer & client focus including incoming phone calls, faxes, mail & emails.
• Ability to utilize multiple systems to complete duties.
• Proficiency in all MS Office & computer application systems.
• Excellent verbal & written communication skills.
• Healthcare insurance & servicing organizations a plus.
• Minimum typing speed of 45 WPM.
• Bilingual (English/Spanish) a plus.

Pay and Benefits The pay range for this position is $18.00 – $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tampa,FL.

Application Deadline This position is anticipated to close on May 30, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.