Patient Guest Services Assistant – Admissions Position Available In Martin, Florida

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Guest Services Assistant – Admissions Location Stuart Facility CC Martin Health North Department CRP Patient Experience-Clinical and Operational Improvement Job Code 000162 Shift Day/Evening/Night/Weekend Schedule 1:00pm-9:30pm/6:00am-2:30am Job Summary Job Details Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. As a Patient Guest Services Assistant (Redcoats), you will serve as a highly visible resource for patients, family members and visitors, helping create a warm, comfortable and informed experience. In this role, you will have endless opportunities to connect with everyone you meet, offer unmatched customer service, exhibit empathy and leave a lasting impression on the community as a whole. A caregiver in this position works days/evenings from 6:00AM – 2:30PM or 1:00PM – 9:30PM, with rotating weekend requirements. A caregiver who excels in this role will: Meet, greet and assist patients, guests and colleagues by providing directions, obtaining wheelchairs and providing non-medical transport. Be a highly visible, enthusiastic person who ensures that patients, family members and visitors have peace of mind by utilizing the “Communicate with

H.E.A.R.T.

” models, setting expectations and always delivering empathetic care. Facilitate communication among patients, families, caregivers and providers when needed. Provide service recovery as needed and assist with resolving patient and family concerns using the “Respond with

H.E.A.R.T.

” model at the point of service. Elevate unresolved concerns to leadership for the department/unit where the concern originated. Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area, hospital and clinic entrances and Emergency room. Remain stationary at the front entrance to welcome patients and visitors as needed. Talk with patients about something other than why the patient is here by asking about their experience and if they have any other needs. Access patient information to confirm appointment times, appointment locations and room numbers as needed. Provide limited concierge services to assist patients and guests with hospital services and community amenities at designated locations. Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. Observe programs and coach as needed. Respond to medical alerts to assist with patients/visitors, families and obtain appropriate equipment if needed. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Excellent communication and interpersonal skills Ability to exercise judgment to accurately triage inquiries Basic computer skills (Epic, Outlook, etc.) Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Manual dexterity to operate office equipment. Requires frequent data entry, standing, walking, and sitting. Normal or corrected vision, hearing, speech. Excellent hand/eye coordination. Lift up to 25 pounds. Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Personal Protective Equipment:

Follows Standard precautions using personal protective equipment. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.