Patient Service Representative Position Available In Miami-Dade, Florida

Patient Service Representative Miami Eye Specialists – 2.3 Miami, FL Job Details Full-time $16 – $18 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Bilingual Spanish Customer service Medical office experience Data entry Front desk Computer skills Medical terminology Communication skills Entry level Full Job Description

JOB SUMMARY

In this position, your primary responsibilities revolve around customer service. A patient representative serves as the first point of contact for patients when they enter a medical facility. They greet and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties. Our perfect candidate has prior experience, preferably in a medical office, and is familiar with medical terminology.

RESPONSIBILITIES

:

• Welcome and direct patients.
• Assist patients with paperwork.
• Manage patient complaints and feedback.
• Collect and verify patient information and insurance coverage.
• Manage written, verbal and electronic communications.
• Screening incoming calls to provide the proper routing to other departments when necessary.
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments.
• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups.
• Receiving and processing cash and credit card payments for medical services rendered.
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
• Informing patients about delays and waiting times.
• Obtaining patients’ addresses, contact details, insurance information, and medical histories.
• Updating and verifying patient information at every visit.
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.

QUALIFICATIONS/SKILLS

:

• Excellent active listening skills and a strong service orientation.
• Computer skills.
• EMR systems.
• Experience working as a Patient Representative, Front Desk and/or Clerical.
• Professional manner and appearance.
• Meticulous attention to detail.
• Familiarity with medical terminology.
• Strong communication skills.
• Data entry skills.
• Customer service experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type:

Full-time Pay:

$16.00 – $18.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Medical Specialty:

Ophthalmology Schedule:

8 hour shift Monday to

Friday Work Location:

In person