Intake Coordinator Position Available In Orange, Florida

Intake Coordinator Christian Service Center For The Homeless 300 Franklin Street, Ocoee, FL 34761

Title:

Intake Coordinator (Full-Time) Reports to:

West Orange Executive Director Organization:

Christian Service Center for the

Homeless Location:

Ocoee, FL Compensation:

$17 Hourly /40 hours per week Position Summary Join one of Central Florida’s oldest and most established social service agencies in our effort to combat homelessness by getting individuals into housing rapidly. With locations in Downtown Orlando and Ocoee, the Christian Service Center has been serving Central Florida families with compassion and care for 53 years. The Intake Coordinator is the primary first point of contact for guests experiencing homelessness when they arrive at the Christian Service Center. Creating an atmosphere of hospitality, patience, and acceptance is a big part of this role. This position works in partnership with the Day Services team and the Housing team at the Christian Service Center to ensure guests experiencing homelessness are connected to the resources they need. All guests complete an initial intake form to access services, this data is then entered into the Homeless Management Information System (HMIS). The Intake Coordinator schedules appointments for housing conversations and provides the necessary instruction and documentation to receive day services (showers, clothing, food, computer access, etc.).

Chief Responsibilities and Duties Essential Duties and Responsibilities:

Interview clients seeking assistance in a pleasant and positive manner Document background information, suggestions, referrals, and any other information received utilizing the HMIS software Make appropriate referrals to specific case managers or other program services Record data needed for grants and maintain files appropriately Complete administrative tasks for the organization Greet volunteers and ensure everyone signs in

Qualities and Competencies Qualifications:

Strong interpersonal, relationship and organizational skills Excellent written and verbal communication skills Enjoys listening and learning Demonstrated flexibility and adaptability Professional and polished presentation Can lift up to 20 pounds comfortably Able to manage multiple projects and priorities Confident interacting with people at all ages, backgrounds, interests, and values Christian Service Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard for race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, and use stairs. The employee also needs a reliable vehicle and will be reimbursed for mileage.

Education and Experience Required experience:

Able to demonstrate patience and empathy with clients experiencing a housing and/or financial crisis Able to clearly communicate verbally Must be highly organized and focused on accomplishing daily goals Experience with Microsoft Office Suite Demonstrated administrative knowledge Preferred experience: HMIS (Homeless Management Information System) experience Experience working with homeless and impoverished clients Fluency in both English and Spanish strongly preferred

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

Dental insurance Health insurance Paid sick time Paid time off Parental leave

Schedule:

Monday to Friday People with a criminal record are encouraged to apply

Education:

Associate (Preferred)

Experience:

customer service: 1 year (Required) Ability to

Commute:

Ocoee, FL 34761 (Required)

Work Location:

In person