Scheduling Coordinator – Jewett Orthopedic Institute, Access Center Position Available In Orange, Florida
Tallo's Job Summary: The Scheduling Coordinator position at Jewett Orthopedic Institute in Orlando, Florida involves communicating with physicians, patients, and surgical areas to schedule, reschedule, and cancel tests and procedures. This full-time role requires accuracy, proactive customer service, telephone etiquette, and knowledge of medical scheduling systems. Benefits include medical, dental, vision, retirement savings, and paid time off. Requirements include a high school diploma, medical terminology course completion, and one year of relevant experience.
Job Description
Scheduling Coordinator – Jewett Orthopedic Institute, Access Center
Orlando, Florida
Patient Accounting & Patient Access
No
Jewett Orthopedic Institute
Day
Jewett Orthopedic Institute
232963
Job Description
Position Summary
One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.
Click to learn more about Orlando Health Jewett Orthopedic Institute
Position Summary
The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Schedule Summary:
Full-time | Monday – Friday
Orlando Health offers a great benefits package that includes:
Medical, Dental, Vison
403(b) Retirement Savings Plan Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance Extended Leave Plan (ELP) Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance Car Insurance 100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt
ALL benefits start day one
Responsibilities
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Ads to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications
Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
