Patient Access Representative- Bilingual Preferred Position Available In Palm Beach, Florida

Patient Access Representative- Bilingual Preferred FoundCare, Inc. – 3.2

Riviera Beach, FL Job Details Full-time Estimated:

$34.7K – $43K a year 2 days ago Benefits Flexible schedule Qualifications Bilingual Accounts receivable Customer service Writing skills English High school diploma or GED Medical records Data entry Front desk 1 year Entry level

Full Job Description Description:

PRIMARY PURPOSE

: Patient Access Representatives (PAR) must have a high level of professionalism, accuracy, and timeliness. Under the direction of the Practice Manager and/or Office Coordinator the PAR will not only be helpful to patients but other staff members. The PAR must ensure patient’s registration is completed accurately and thoroughly. Once patients have completed the registration process, the PAR will alert the medical assistant and/or phlebotomist that the patient is ready for clinical triaging.

ESSENTIAL JOB FUNCTIONS

Greeting patients professionally both in person and on the phone Check-in and Check-out Quickly answering or properly referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Verifies patient insurance and collects any necessary copays for services. Assists with scheduling follow-up Helps patients in distress by responding to emergencies. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information, following HIPAA regulations Answer all phone calls in a professional and courteous manner, using company script The PAR instructs patients to complete medical forms, review patient’s account status, and update information including address, phone number, and financial classification. PAR will collect payment information, gather, review, and enter patient’s insurance, scan all documents to complete registration, and collect/enter co-pay deductibles. The PAR will also manage prescription refills faxed from other facilities and place in the appropriate medical provider’s mailbox. After registration is completed the PAR will highlight electronically that the patient is ready for clinical triaging and instruct the patient where to proceed next. The PAR will have the ability to promote a positive and cooperative work environment by communicating problems and workflow issues with supervisor and/or Medical Director, and handle conflict in an appropriate manner. This position also entails being able to float to assist the front desk staff if needed by answering phones, scheduling appointments, checking patient into the computer system Must also be able to respect the culture, values and opinions of others. Other duties as assigned.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of patient registration task and front desk operations. Ability to orally communicate effectively with others, with or without the use of an interpreter. Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers Organization and time management to manage a variety of tasks effectively Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services. Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature. Perform other duties as assigned.

PHYSICAL REQUIREMENTS

Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties. Need to travel to off-site locations and attend meetings, workshops, seminars plus travel to other Foundcare departments and Foundcare conference rooms. Accomplish job duties using various types of equipment/supplies, e.g. Pens, pencils, calculators, computer keyboard, telephone, etc.

MINIMUM QUALIFICATIONS

High school diploma or GED. Possess 1-2 years of office/clerical skills. Outstanding customer service skills and the ability to interact and work with diverse populations. Capable of high volume data entry, PC proficiency. Experience in medical records and electronic billing systems. Health Insurance experience. Knowledge of community/ insurance programs. Previous cash posting and accounts receivable experience. Excellent interpersonal, organizational, and communications skills. Flexible schedule allowing for evenings. Ability to interpret, adapt and apply guidelines and procedures Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public Ability to read, write and communicate effectively orally and in writing Ability to handle various special projects on an ongoing basis while addressing daily needs for the department. Ability to complete projects with minimal directions/instructions. Maintain patient and family confidentially.