Front Office Representative Position Available In Lafayette, Louisiana

Front Office Representative 2.4 2.4 out of 5 stars 108 Rue Louis Xiv, Lafayette, LA 70508

Description:

Job Description Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patient demographic, insurance information, and collecting patient payments. Responsibilities Promptly greets and acknowledges patients. Inform Medical Assistant/Provider of patient’s arrival. Instruct patients in completion of medical history and patient information forms and makes any necessary corrections to the patients’ account. Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork as well as interviewing patients and guarantors to obtain accurate information. Responsible for identifying and collecting co-payments, co-insurance and past due account balances. Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist or Front Office Lead. Evaluates patient financial status and establishes payment plans based upon authority levels. Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Scans all new-patient or updated patient information into computer (including photo ID, insurance cards, referrals, and patient paperwork). Reviews with patients their estimated out of pocket responsibility for future appointments, reviews patient’s insurance coverage and notifies patient if service requires an authorization or referral Maintains general knowledge of insurance plans accepted by LOS. Communicate with the patients in the lobby if questions arise. Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer. Maintains strictest patient confidentiality.

Requirements:

Qualifications and Requirements High school diploma or GED Successful candidate must either have a minimum of one year of patient registration experience in a medical office or healthcare setting, or one year in a customer service field that can be applied to Front Office Representative. Requires knowledge of insurance rules and regulations, medical terminology and computer scheduling systems. Must posses knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility of each payer, per patient according to defined parameters. Must be able to communicate effectively with physicians, patients and the public as well as be capable of establishing good working relationships with both internal and external customers. Skills in customer service Skills in communicating effectively with providers, clinical staff and the public. Skill in establishing good working relationships with both internal and external customers. • If a candidate does not possess the required knowledge, the candidate will be given benchmarks and assessed on a candidate-by-candidate basis. • Compliance/Knowledge Requirements Knowledge and implementation of HIPAA Guidelines. Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility of each payer per patient according to defined parameters. Knowledge of medical terminology. Computer knowledge, including Windows based programs. Ability to maintain patient confidentiality. Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients. Understand and uphold LOS’ code of conduct and culture. – LOS employee manual must be read and acknowledgement receipt signed. – OSHA Requirements and training to include: •Safety Training.