Patient Access Specialist – Wound Therapy Position Available In St. Tammany, Louisiana

Patient Access Specialist

• Wound Therapy 3.

7 3.7 out of 5 stars Covington, LA 70433 At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours:

40

Hours:

Monday

• Friday 8:00am-4:30pm

JOB SUMMARY

The Patient Access Specialists are primarily responsible for accurately scheduling wound care appointments, as well as the efficient and organized registration, admission and insurance verification of all patients. Excellent customer service skills are crucial in this role. The Patient Access Specialist must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that they are a consistent proponent of patient throughput and volume growth. The Patient Access Specialist responsibilities include but are not limited to the following duties: consulting with the wound care providers about proper appointment type scheduling, accurate scheduling, completing registration pathways in the HIS systems, receiving, maintaining, clarifying, entering and/or validating physician orders, scheduling appointments. The specialist maintains a positive relationship with healthcare team and is a resource to physicians, staff and patients for information regarding the procedure, as well as any other issues that might impact the relationship/experience/care of these stakeholders. In addition to accurate scheduling and registration of the patient, the specialist is also responsible for supply inventory, ordering, and the daily running of the patient board. Other duties specific to Wound Care Services are included in the Job Specific duties.

MINIMUM QUALIFICATIONS

High school diploma or equivalent. Some college preferred. At least 1 year of previous customer service experience in an office / medical office environment including scheduling, admitting, and/or a clinical tech role. Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with physician office staff, patients, and/or insurance carriers. Ability to work in a fast-paced professional environment. Demonstrated competency to successfully perform Patient Access Representative duties, which would typically be obtained through 12 months direct experience. Ability to understand and solve complex problems related to scheduling, registration, and patient throughput Ability to apply the use and terminology associated with CPT and ICD-9 coding, as well as basic anatomy/physiology, and out-patient diagnostic testing medical terminology. Excellent organizational skills and maintains a professional and neat work environment. Depending on location, process and system knowledge will differ. Examples include order entry at the outpatient locations and scheduling in some satellite locations.

Preferred Qualifications:

Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) Completion of a medical terminology course Bilingual

• preferably Spanish

PHYSICAL DEMANDS

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 50 pounds is required. Must be able to work with a moderate level of noise.

Physical Effort required:

Constant (67

• 100%)
• handling/feeling, talking, hearing, seeing Frequently (34
• 66%)
• reaching Occasionally (1
• 33%)
• lifting, carrying, pushing/pulling, climbing (stairs, ladders, etc.

), balancing, stooping, crouching

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here , before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.