Patient Experience Representative II – Neurology (Waltham) Position Available In Middlesex, Massachusetts

Patient Experience Representative II

• Neurology (Waltham) 80768BR Neurology Status
  Full-Time Standard Hours per Week
  40 Job Category
  Administration Regular, Temporary, Per Diem
  Regular Office/Site Location
  Waltham Remote Eligibility
  Part Remote/Hybrid Job Posting Description At Boston Children’s Hospital, the quality of our care
• and our inclusive hospital working environment
• lies in the diversity of our people.

With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Position Summary/ Department Summary:

The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)

Key Responsibilities:

Interacts and provides positive and effective customer service to patients and families.
Response to routine inquiries about hospital protocol, policies and procedures.
Greets and directs patients, families, and visitors.
Manage large amounts of inbound and outbound calls in a timely manner.
Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.
Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.
Notifies Charge RN of patient arrival.
Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information.
Requests ambulance pick up.
May be required to assist with End of life procedures with Bereavement Coordinator.
Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.
Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.
Activate overhead announcements (Admissions, Code Blues, Staff Assists).
Other duties as assigned. Minimum Qualifications

Education:

High School Diploma /

GED Experience:

Internal:

Minimum 6 months as a PER

External:

Minimum of 6 months relevant healthcare experience. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.