Patient Service Representative Position Available In Norfolk, Massachusetts

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Patient Service Representative
remote type
Onsite
locations
Braintree-MA
time type
Full time
posted on
Posted 7 Days Ago
job requisition id

RQ4018019

Site:

The Spaulding Rehabilitation Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.
Qualifications
Essential Functions

• Greet patients and provide a warm and welcoming environment during the registration process.
• Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
• Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
• Provide exceptional customer service to patients, family members, and visitors.
• Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
• Assist patients in completing registration forms and explain the registration process.
  Education
  High School Diploma or Equivalent required
  Can this role accept experience in lieu of a degree?
  No
  Licenses and Credentials
  Experience
  Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
  Knowledge, Skills and Abilities
• Knowledge of medical terminology and insurance processes is beneficial.
• Familiarity with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in using office software applications, such as word processing, spreadsheets, and email.
  Additional Job Details (if applicable)
  Physical Requirements
  Standing Occasionally (3-33%)
  Walking Occasionally (3-33%)
  Sitting Constantly (67-100%)
  Lifting Occasionally (3-33%) 20lbs
• 35lbs
  Carrying Occasionally (3-33%) 20lbs
• 35lbs
  Pushing Rarely (Less than 2%)
  Pulling Rarely (Less than 2%)
  Climbing Rarely (Less than 2%)
  Balancing Occasionally (3-33%)
  Stooping Occasionally (3-33%)
  Kneeling Rarely (Less than 2%)
  Crouching Rarely (Less than 2%)
  Crawling Rarely (Less than 2%)
  Reaching Occasionally (3-33%)
  Gross Manipulation (Handling) Constantly (67-100%)
  Fine Manipulation (Fingering) Frequently (34-66%)
  Feeling Constantly (67-100%)
  Foot Use Rarely (Less than 2%)
  Vision•Far Constantly (67-100%)
  Vision•Near Constantly (67-100%)
  Talking Constantly (67-100%)
  Hearing Constantly (67-100%)
  Remote Type
  Onsite
  Work Location
  300 Granite Street
  Scheduled Weekly Hours
  40
  Employee Type
  Regular
  Work Shift
  Day (United States of America)

EEO Statement:

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857

• 282-7642.

Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Why work here?
Combat disease. Hold a hand. Help people. Impact the world.
Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.
Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?
About Us?
Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.
Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.
We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.
We recognize that increasing value and continuously improving quality are essential to maintaining excellence.