Patient Service Representative Position Available In Somerset, Maine

Northern Light Sebasticook Valley Hospital Department:

Multi-Spec Support –

Dow Work Type:

Full Time Hours Per Week:

40.00

Summary:

The Patient Services Representative is responsible for providing office functions at Sebasticook Family Regional Care (SRVC) including but not limited to: Scheduling patients’ office appointments, greeting & registering customers, maintaining office supplies, answering telephones, maintaining patient records, and seeing that all patient registrations meet the Sebasticook Valley Health standard. Must collaborate and establish a good working rapport with all internal/external customers in order to achieve maximum productivity and efficiency. Portray a professional, courteous and helpful attitude to all customers.

Responsibilities:

+ Greets patients by telephone or in person in a friendly, courteous manner. + Answers and directs phone calls as appropriate, taking accurate messages and channeling them to the appropriate staff. + Schedules patient appointments – rescheduling as necessary. + Documents all required information appropriately in patient charts. (patient demographics, scanning insurance card, etc.) + Verify the patient’s insurance using the proper resource. + Collects co-pays and balance cash box daily. + Maintains and organizes patients’ charts by scanning documents in the appropriate chart and location, using the appropriate observation terms. + Ensures completeness of patient files, research and locate missing documents, remove non-essential material; prepare and organize documents to conform to top quality control standards. + Complete outstanding orders as indexing is performed, as well as update any outstanding orders. + Perform job within allotted timeframe. + Demonstrate safe behavior in all aspects of job. + Maintain patient confidentiality at all times. + Supports Sebasticook Valley Health. + Perform weekly/monthly reports through Meridios providing the MA’s with the patient list as required. + Assist w/monthly PCMH attestation. + Utilize higher education, seminars, professional publications, and hospital in-services to remain current in profession. + Perform job duties by utilizing all resources with minimal waste of supplies, materials and time. + Properly utilize and maintains all equipment for the job. + Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures. + Report and directly address identified environmental hazards when appropriate. + Report and directly address violations of patient safety policy and/or protocol when involved or observed. + Other duties as requested by Director.

Other Information:

Competencies and Skills + Behaves with

Integrity and Builds Trust:

Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. +

Cultivates Respect:

Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. +

Fosters Accountability:

Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. +

Practices Compassion:

Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education + Required High School Diploma/General Educational Development (GED) Working Conditions + Potential exposure to hazardous materials. + Work with computers, typing, reading or writing. + Extend body and limbs to reach items. + Lifting, moving and loading 30 to 50 pounds. + Prolonged periods of kneeling. + Prolonged periods of sitting. + Prolonged periods of standing. + Prolonged periods of walking. Position Patient Service RepresentativeLocation Req ID null