Intake Coordinator Position Available In St. Louis, Missouri

Intake Coordinator Specialized Home Care – 3.9 Clayton, MO Job Details Per diem

Estimated:

$38.4K – $48.7K a year 9 hours ago Qualifications Customer service Mid-level Microsoft Office High school diploma or GED Business development Organizational skills Home health Phone etiquette Epic Associate’s degree Communication skills

Full Job Description Summary:

The Intake Coordinator supports LiveWell Partners agencies by leading the intake process to ensure patients are admitted for care efficiently. They provide a centralized intake and referral partner service function to gather pertinent information to optimize referral partner satisfaction, patient satisfaction, and quality care. The Intake Coordinator plays a key role in the agency’s success, often sitting at the nexus of patients, clinicians, referral sources, and leadership.

Primary Responsibilities:

Responsible for processing all new referrals and answering incoming referral calls promptly and with positive communication skills. Supports external business development team members throughout the intake process by preparing the patient’s medical record with a high level of accuracy and ensuring a timely admission in accordance with physician orders. Act as the main point of contact for accounts not actively targeted to regulate incoming referrals with the Business Development team’s assistance as needed. Coordinate across the continuum of care to ensure required information is obtained for patient records. Coordinate the start of care across the referral partner, business development team, and clinical team as needed. Contact patients by phone to inform them of proper information and expectations. Enters all physician orders from the referral and takes any necessary verbal orders from physicians. Monitors Epic systems / Careport for new referrals. Perform eligibility/insurance verification. Monitors and enters all electronic faxes that pertain to necessary patient information for the initial visit. Make referrals to other community resources as needed. Participate in on-call rotation as needed. Other duties as reasonably assigned.

Qualifications:

Ability to set objectives and handle multiple tasks, clients, and projects simultaneously in a fast-paced environment; ability to appropriately balance priorities, deadlines, and deliverables. Ability to be flexible when needed, take initiative, and demonstrate accountability. Ability to handle confidential protected health information and material. High quality customer service and phone skills are essential. Basic Microsoft Office proficiency is required. High level of organizational skills. Strong attention to detail.

Requirements:

High School diploma or equivalent. Associate degree in a related field preferred. 2 or more years of home health experience preferred.

EEO Statement:

LiveWell provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LiveWell complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LiveWell expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LiveWell team members to perform their job duties may result in discipline, up to and including discharge.