Manager – Scheduling Operations Position Available In Hinds, Mississippi

Manager

• Scheduling Operations Manager
• Scheduling Operations locations
  Jackson, MS
• Main Campus
  time type
  Full time
  posted on
  Posted 3 Days Ago
  job requisition id

R00042729

Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application: Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it. You must meet all of the job requirements at the time of submitting the application. You can only apply one time to a job requisition. Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted. After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile. Thank you,

Human Resources Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00042729

Job Category:

Clerical and Customer Service Organization:

Ambulatory Access Management Location/s:

Main Campus Jackson Job Title:

Manager•

Scheduling Operations Job Summary:

To supervise, coordinate, and manage operations support personnel with provider schedules. To maximize customer service, patient access, provider productivity, and business operations. To be responsible for the creation of and maintenance of all Pediatric providers’ templates and clinic schedules. Monitor visit type use, managing the providers attached to each Epic department and overall template maintenance in Epic for Children’s of MS providers ambulatory clinics. To supervise and evaluate a large team of 20 or more FTE’s including Physician Schedulers, team leads and others. To be responsible for the training of all team members including their performance and behavior and to ensure they are given timely reviews of their job performance and behavior. To complete the pre-registration process including using practice management software to track demographics. To make referrals for financial counseling and/or physician referrals/authorizations/certifications. To provide education and training to support personnel with regards to software, customer service, interpretation of demographics, payor codes, billing methods, and patient education of insurance, financial counseling, and pay agreements.

Education & Experience Education and Experience Required:

Degree (Bachelor’s or Associate) with a minimum of three years of telephone or call center experience, including at least one year in a supervisory capacity.

Certifications, Licenses, or Registration Required:

NA Knowledge, Skills & Abilities Knowledge of call center operations and procedures and/or medical office procedures. Excellent verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications to include Call center software and EMR Scheduling software. Ability to work in a team environment. Ability to verify data. Knowledge of medical procedures, CPT and ICD-9 codes. Basic accounting skills preferred. Bilingual skills helpful. Responsibilities Directly manages a team of schedulers including their daily responsibilities, onboarding and training, Human Resources review schedule and overall performance and behavior. Manage and create the templates for pediatric providers including, but not limited to, all of the Department of Pediatric providers and the Surgical Pediatric providers within the Department of Surgery. Analyze and implement processes and procedures to increase schedule adherence and increase patient and provider satisfaction related to and not limited to show rates, schedule utilization, template utilization, MyChart adoption, Meet with Department Chairs, Division Chiefs and/or providers on a routine basis to ensure provider level satisfaction related to their clinic templates and the performance of the schedulers managing the patient’s calls for appointments. Federal program eligibility and benefits are approved prior to patient arrival with 95% accuracy. Updates referrals and approvals prior to patient’s subsequent visits. Refers self-pay patient to financial counseling prior to scheduling patient appointment. Identifies strategies to improve operational efficiency of the scheduling process. Continues the ongoing educational and training process to keep current on pre-registration processes, registration, business operations, and payor contract interpretation skills. Maintains excellent customer service skills with patient, providers, physician, and other members of the healthcare team. Addresses issues of poor communication, and customer service with coordinators. Monitors customer service to ensure that coordinators are courteous and respectful in advisement of patient of discrepancies or other communication for financial assistance. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

Yes Pay Class:

Salary FTE %:
100

Work Shift:

Day Benefits Eligibility:

Grant Funded:

Job Posting Date:

05/6/2025 Job Closing Date (open until filled if no date specified):
About Us The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals. For additional information, please check here: 

Know Your Rights:

Workplace discrimination is illegal (eeoc.gov). In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability;
appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and
language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages. Complaint Process You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to hremployeerelations@umc.edu. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here. Stay Updated Job Alerts Finding the perfect job can take time and we want to make your search easier. If you didn’t find a position that matches your interests today, we encourage you to create a job alert. By setting up a job alert, you’ll receive notifications about new job openings that match your preferences as soon as they become available. To create a job alert, simply visit our careers page, log in or create an account, and set your job preferences. You can choose the job titles, locations, and departments you’re interested in, and we’ll keep you informed about relevant opportunities. We look forward to helping you find the right role with us!