Patient Access Specialist, PRN, NMMC West Point Position Available In Lee, Mississippi

Job Description
Job Description
Position Summary
The position of “Patient Access Specialist” provides customer-service at all points of entry and by telephone while assuming the responsibility for successful financial outcomes of all patient services. The position plays a key role in the organization’s financial health by facilitating financial clearance prior to or at the time of service and ensures patient demographic and insurance information are correct, resulting in clean claims.

Customer Service:

Greets patients in a positive, helpful, and courteous manner – utilizes AIDET
Answers telephone and other incoming communications in a timely and customer-service oriented manner
Replies to inquiries, patient needs for information, and other parties clearly and in a timely manner
If information is not readily available, follows up with responsible party and ascertains that information has been communicated to patient/other
Promotes good intra and inter departmental and public relations
Utilizes bedside registration, bedside financial counseling, when accessible

Registration/Admission:

Explains paperwork such as general consent form, patient’s financial clearance, charity application, Medicaid screening, insurance benefits, estimates, etc.
Collects and verifies all demographic and payer information utilizing electronic edits and supporting paperwork (e.g., driver’s license, insurance cards, etc) and provides documentation in appropriate systems
Utilizes online systems, phone communication, and other resources to determine eligibility and benefits prior to scheduled appointments when possible
Gathers required signatures on patient paperwork
Prints and applies armbands to patients (if applicable)
Escorts patients or arranges for transport to assigned room or service area
Informs patients about medical necessity and authorization requirements

Financial Clearance:

Provides financial counselling to patients and/or patient representatives to manage balances owed
Performs cashiering duties such as collecting copays, credit card reconciliation, etc. for patients and prepares deposits
Assists patients and/or patient representative in completing the Charity Application for financial assistance and/or Medicaid Screening form; refers patients to financial assistance programs

Discharge:

Responsible for systems reconciliation of patient discharges and room charges
Refers patients to appropriate departments for scheduling of appointments
Flags accounts with canceled appointments as “no show” status in Electronic Health Record system

Record Keeping:

Processes, maintains, and scans records in a timely, accurate, and confidential manner
Electronically updates patients records in multiple systems
Timely and accurately submits patient information/documentation to the appropriate department
Records insurance and demographic information
This position may include other tasks as assigned.

Required:

High School Diploma or equivalent required
Associates Degree in Business or related field preferred
Two years of clerical and collection experience in a medical office preferred
Must possess mathematical skills and problem solving abilities
Must possess strong organizational and interpersonal skills
Working knowledge of basic medical terminology preferred; completion of medical terminology course required within 6 months of employment
Proficient computer and keying skills; Microsoft Excel & Microsoft Word experience preferred
Must complete all PAS training curriculum/certification requirements within six months of hire date About North Mississippi Health Services
North Mississippi Health Services (NMHS) is a diversified regional health care organization serving 24 counties in north Mississippi and northwest Alabama and is one of the largest employers in Mississippi with over 6,900 employees. NMHS covers a broad range of acute diagnostic and therapeutic services offered through North Mississippi Medical Center (NMMC) in Tupelo, Community Hospital System, and North Mississippi Medical Clinics. NMHS strives to improve the health for people in this region by providing conveniently accessible and cost-effective healthcare of the highest quality.