Patient Service Representative I- Medical Position Available In Buncombe, North Carolina

Patient Service Representative I- Medical Western North Carolina Community Health Services – 3.5 Asheville, NC Job Details Full-time $17.70 an hour 2 days ago Benefits Continuing education credits 403(b) matching Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 403(b) Loan forgiveness Life insurance Qualifications Bilingual Spanish Medical office experience English High school diploma or GED Entry level Full Job Description Patient Services Representative I (PSR)- Bilingual Preferred Are you passionate about the patient experience? Western North Carolina Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are looking for a friendly and welcoming individual who enjoys patient interaction for a full-time role as Patient Services Representative (PSR). The PSR works at the front desk and is the primary greeter for patients and visitors entering the facility, creating a welcoming environment. They also assist patients with appointment check-in, registration, eligibility verification, co-payment collection and check-out. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. The PSR I- Bilingual will be responsible for assisting patients, visitors, and staff at Minnie Jones Health Center (MJHC) 257 Biltmore Avenue Asheville, NC 28801 RESPONSIBILITIES- Includes but not limited to the following: Register patients for clinic visits; assist patients who may not be able to read/write to complete the registration form. Greets, registers, and enrolls all incoming and exiting patients, verifying required identity, insurance, and financial information, and soliciting and entering all required information using an electronic medical record. Facilitate patient flow and communicate delays with patients and clinical staff. Responsible for keeping the reception and patient waiting areas clean and organized. Schedule appointments according to established templates. This includes follow-up appointments or rescheduling/cancelling patients as needed. Collect visit fees and co-payments from patients. Answer questions and provide accurate information to patients and visitors related to services delivered and operational procedures. Continuously update the patient electronic health record, paying special attention to Unique Patient Identifiers (UPI), third-party payer data, addresses, and telephone numbers. Make legible and complete photocopies of third-party payer identification documents (e.g., Medicare cards). Scan documents into the electronic health record Use internal and external databases to verify the patient’s third-party payer coverage for specific dates of service. Obtain required signatures from patients or their legal guardians and ensure patients or their legal guardians receive required documents (e.g., Notice of Privacy Practices) Answer telephone lines and route telephone calls to appropriate staff; make patient reminder calls as needed. Participates in mandatory in-services, drills, staff meetings and other trainings. Performs duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity. Facilitates the maintenance of a clean, neat and well-organized work area. Participates in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services. Support current incentive, regulatory, and certification requirements (such as MIPS, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed. Performs other duties as assigned

QUALIFICATIONS

Previous front desk experience in a medical office setting. High School diploma or equivalent required. Bilingual English/Spanish preferred

WORK/LIFE BENEFITS

Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth Ten (10) Paid Holidays Two (2) Floating Holidays Accrued PTO (total of 156 hours 1st year) No weekends or holiday work required Employee Assistance Network

FINANCIAL WELL-BEING BENEFITS

403b Retirement Savings with Match Employer Paid Short/Long Term Disability Insurance and Life Insurance HRSA and Public Non-Profit Student Loan Forgiveness

CAREER GROWTH BENEFITS

Monthly Staff Meetings and Training Relias Learning Management System Continued Medical Education (CME) & Continuing Education (CEU) Leadership Academy Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Hourly rate $17.70