Resupply Representative Position Available In Cabarrus, North Carolina

Resupply Representative Concord, NC • Resupply Department
Job Type
Full-time
Description PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at

PromptCare In-home Respiratory and Infusion Job Type:

Non-Exempt, Full-Time, 40 hours per week,

Mon-Fri Location:

Hybrid out of Concord, NC Requirements
High School Diploma or equivalent. Associate degree or some college preferred
Work experience in a Respiratory Home Durable Medical Equipment company Must have strong PC skills, especially the MS Office suite Job Responsibilities, included but not limited to: Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition
Verify insurance and update patient files – which include demographics, insurance, and benefit information
Manage patient prescriptions, requesting prior authorization, if necessary to fill the order
Responsible for communicating with patients and providers via telephone, email, and web portals
Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal. Resupply web portals and other various applications or software pertaining to patient resupply fulfillment
Documentation and computer input of the new referral and subsequent patient admission from start to finish is critical and must always follow PromptCare’s policies and procedures
Maintain and fulfill responsibilities for productivity metrics
Other duties assigned Physical Demands The physical requirements listed here indicate what an employee must meet to effectively perform this role’s essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed. Benefits & Perks Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match

Generous PTO:

Vacation, Sick Time, Personal Days, and Paid Holidays

Life Insurance:

Standard coverage with optional enhancements

Employee Assistance Program:

Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources

Short & Long-Term Disability:

Company-paid with optional supplements
Accidental Death and Dismemberment Insurance

FSA and HSA:

Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans Equal Employment Opportunity The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran’s status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.