Patient Services Representative Position Available In Cleveland, North Carolina

Patient Services Representative 3.1 3.1 out of 5 stars 445 Earl Road, Shelby, NC 28150 About the

Role:

The Patient Services Representative plays a crucial role in ensuring a seamless experience for patients at Kintegra Family Dentistry. This position is responsible for managing patient registration and billing processes, which are essential for maintaining accurate patient records and facilitating smooth financial transactions. The representative will serve as the first point of contact for patients, addressing inquiries and providing information about services, insurance coverage, and appointment scheduling. By effectively communicating with patients and healthcare providers, the representative helps to foster a welcoming and efficient environment. Ultimately, the goal of this role is to enhance patient satisfaction and support the overall operations of the dental practice.

Minimum Qualifications:

High school diploma or equivalent. Experience in a healthcare setting, particularly in patient registration and billing.

Preferred Qualifications:

Associate’s degree in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems.

Responsibilities:

Greet patients upon arrival and assist with the registration process, ensuring all necessary information is collected accurately. Manage patient billing inquiries, process payments, and handle insurance claims to ensure timely reimbursement. Maintain organized patient records and ensure compliance with healthcare regulations and confidentiality standards. Coordinate with healthcare providers to schedule appointments and follow up on patient needs. Utilize medical terminology and knowledge of insurance policies to assist patients in understanding their coverage and billing statements.

Skills:

The required skills of patient registration and billing are essential for the daily operations of the role, as they ensure that patient information is accurately captured and processed. Manual dexterity is important for handling paperwork and operating office equipment, such as FAX machines, efficiently. Being detail-oriented allows the representative to catch discrepancies in patient records and billing, which is crucial for maintaining accuracy. Knowledge of medical insurance and terminology enables effective communication with patients regarding their coverage and financial responsibilities. Preferred skills, such as familiarity with EHR systems, enhance the representative’s ability to manage patient data effectively and streamline administrative processes.