Patient Services Representative Position Available In Davidson, North Carolina

Patient Services Representative Kintegra Health – 3.1 Lexington, NC Job Details Full-time 1 day ago Qualifications Medical office experience Healthcare Administration Administrative experience High school diploma or GED Patient care Associate’s degree Medical terminology Entry level Full Job Description About the

Role:

The Patient Services Representative plays a crucial role in ensuring a seamless experience for patients at Kintegra Family Dentistry. This position is responsible for managing patient registration and billing processes, which are essential for maintaining accurate patient records and facilitating smooth financial transactions. The representative will serve as the first point of contact for patients, addressing inquiries and providing information about services, insurance, and billing. By effectively communicating with patients and healthcare providers, the representative helps to foster a welcoming and efficient environment. Ultimately, the goal of this role is to enhance patient satisfaction and support the overall operations of the dental practice.

Minimum Qualifications:

High school diploma or equivalent. Previous experience in a patient services or administrative role within a healthcare setting.

Preferred Qualifications:

Associate’s degree in healthcare administration or a related field. Familiarity with medical terminology and insurance processes.

Responsibilities:

Greet patients upon arrival and assist with the registration process, ensuring all necessary information is collected accurately. Manage patient billing inquiries, including processing payments and explaining insurance benefits and coverage. Maintain and update patient records in the electronic health record (EHR) system, ensuring compliance with privacy regulations. Coordinate communication between patients and healthcare providers, including scheduling appointments and following up on treatment plans. Utilize fax machines and other office equipment to manage documentation and correspondence efficiently.

Skills:

The required skills for this role, such as patient registration and billing, are essential for ensuring that patients receive timely and accurate service. Manual dexterity is important for handling office equipment and managing paperwork efficiently. Attention to detail is critical when processing patient information and billing to avoid errors that could impact patient care. Knowledge of medical insurance and terminology allows the representative to effectively communicate with patients about their coverage and treatment options. Preferred skills, such as experience with physician office operations, enhance the representative’s ability to navigate the complexities of patient care and contribute to a positive patient experience.