Patient Services Specialist-Atrium Health WAKE ONE HEALTH PEDS BROOKVIEW HILLS FT Position Available In Forsyth, North Carolina

Patient Services Specialist-Atrium Health

WAKE ONE HEALTH PEDS BROOKVIEW HILLS FT

Winston-Salem, NC, United States

Job ID:

155647

Job Family:

Patient Accounting/Registration

Status:

Full Time

Shift:

Day

Detailed Shift and Schedule:

M-F 7:45-4:45, Rotating Saturday Morning

Job Type:

Regular

Department Name:

31031100933177-Pediatric Clinic
: mail
Overview
Job Summary
Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a weing and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.
Essential Functions
Exemplify caring andpassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.
Education, Experience and Certifications
High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.