PFS Patient Service Specialist Position Available In Forsyth, North Carolina

PFS Patient Service Specialist
Winston Salem, NC, United States

Job ID:

153246

Job Family:

Patient Accounting/Registration

Status:

Full Time

Shift:

Day

Job Type:

Regular

Department Name:

55811088941321-Financial Counseling
: mail
Overview

JOB SUMMARY

Provides exceptional customer service bypleting patient registration duties. Responsible for collecting and validating accurate patient insurance information, obtaining pre-certification or authorization, and entering all necessary information into Wake Forest Baptist Medical Center (WFBMC) registration system. Informs patient of estimated liability, collects patient liabilities, identifies and refers patients in need of financial assistance to financial counseling as necessary. Fosters positive relationships with peers, patients, family members, and external customers to ensure quality services.

EDUCATION/EXPERIENCE

High School diploma or GED equivalent. Work experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred. Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred. Bilingual (Spanish) strongly preferred. Computer skills to include word processing required.

ESSENTIAL FUNCTIONS

1. Collects patient critical data elements, registration information, andpletes documents, prioritizing workload. 2. Ensures accurate patient identification and addresses sensitive information with confidentiality. 3. Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary. 4. Communicates insurance benefits and liabilities with customers. 5. Collects past, current and future payments due and advises customers of financial responsibility and resources. 6. Provides excellent customer service through all interactions and resolvesplaints promptly. 7. Works well independently and as part of a team. 8. Accesses hospital systems, office technology, payer s and other resources for assigned responsibilities. 9. Ads to the Medical Centers Values and policies while meeting departmental productivity goals and standards. 10.Communicates effectively with various internal and external healthcare team members. 11.Attends required training classes, seminars and meetings. 12.Performs additional tasks and responsibilities as requested by department management.

SKILLS/QUALIFICATIONS

Evidence of good interpersonal skills with customer service focus Effectivemunication skills (oral and written) and creative problem solving Ability to work with Web-based programs to review insurance eligibility and benefits Ability to multi-task Strong math and analytical skills Attention to detail

WORK ENVIRONMENT

Clinical and office environment Regular exposure to the risk of blood-borne diseases, infectious, and contagious diseases with patients, family members, visitors, co-workers, and medical staff under a wide variety of circumstances. Subject to multiple interruptions Requires working under stressful conditions with providers and patients Handlesplaints, settles disputes, and resolves grievances and conflicts Occasionally works irregular hours