Patient Access Specialist Position Available In Mecklenburg, North Carolina

Job Summary Patient Access Specialist – PRN (As Needed)

Shift:

Flexible availability required—day, night, and weekend shifts

Location:

Novant Health Presbyterian Medical Center Join Our Team as a Patient Access Specialist! Are you ready to make a meaningful impact in healthcare on your schedule? Novant Health Presbyterian Medical Center is looking for dedicated Patient Access Specialists to support multiple hospital entry points including the Emergency Department, Outpatient Imaging, and Outpatient Surgery. This PRN position offers flexible hours and the chance to be part of a dynamic, patient-focused team.

What You’ll Do:

+ Manage pre-registration, registration, and verification activities, ensuring accurate patient demographic and financial information + Identify and collect payments, working closely with insurers, hospital staff, and medical providers + Maintain up-to-date knowledge of federal, state, and Joint Commission regulatory requirements + Support multiple administrative functions through cross-training, covering various registration points + Assist patients in a fast-paced, often high-pressure environment, including providing bedside registration and physically helping patients when needed + Promote teamwork and quality performance to meet departmental goals Why Novant Health? + Flexibility to work varied shifts that fit your lifestyle—day, night, weekends + Join a supportive and compassionate team dedicated to exceptional patient experiences + Grow your career within an organization committed to professional development + Thrive in a culture that values diversity, inclusion, and the unique strengths of every team member Our Commitment to Diversity & Inclusion At Novant Health, we celebrate the diverse talents and backgrounds of our team. We encourage applicants from all walks of life to apply and grow with us as we deliver remarkable care to our communities. Ready to step into a rewarding role that fits your schedule? Join Novant Health Presbyterian Medical Center and be part of a team where quality care truly meets quality service—every day, every shift. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of “First Do No Harm”. Qualifications +

Education:

High School Diploma or GED, required. +

Experience:

+ Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment; preferred. + One year Customer Service experience in any field, preferred. + One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience. +

Additional Skills Required:

Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points. +

Additional Skills Preferred:

Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Job Opening ID 92787