Patient Services Specialist-Waverly Position Available In Mecklenburg, North Carolina

Patient Services Specialist-Waverly 3.5 3.5 out of 5 stars 11840 Southmore Drive, Charlotte, NC 28277

General Summary:

A non-exempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Essential Job Responsibilities:

Patient Check-In including reception, collecting of co-pays, past due balances, registration, updates, etc. Verify vaccine reorders. Run daily reports at the end of the shift (balancing monies, charges and kept appointments. Daily count and reconciliation of Petty Cash. Patient Check-Out including, overview of charges, scheduling follow-up appointments, collecting of self-pay balances, etc. Accept charges in EHR, verify the number of units, diagnose codes, and rending. Monitor patients waiting area to avoid excessive wait times. Advises nurse(s) of patient additions/deletions to schedule. Insurance verification (verify insurance with patient, obtaining insurance cards and make copies). Create patient appointment reminder calls. Answers patient questions and concerns by providing accurate and helpful information. Answers/Screens/Forward incoming calls. Open, sort, deliver and collect mail. Educates patients on shot room protocol. Ensure patient waiting area neat and organized. Assist with scheduling, canceling, and rescheduling of patient appointments as needed. Work miscellaneous project(s) as directed by management.

Additional duties for outlying staff:

Handling medical record responsibilities, electronic faxes, document scanning, consult letters, and maintaining petty cash and receipts. Overtime may be required occasionally. May require travel to various locations as needed by management. Other duties as assigned.

Education:

High school diploma or equivalent.

Experience:

One year of experience in customer service or reception, preferably in a health care environment.

Job Type:

Full-time Pay:

$15.00 – $20.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to

Friday Work Location:

In person