Lead Patient Services Representative – Therapy Services Position Available In Wake, North Carolina

Lead Patient Services Representative

• Therapy Services Raleigh Orthopaedic Clinic 3001 Edwards Mill Road, Raleigh, NC 27612 Lead Patient Services Representative
• Full-Time Position
• Raleigh Office Lead Patient Services Representative works in conjunction with the Patient Services Supervisor to oversee day-to-day operations of all Patient Service Representatives (PSR).

Coordinates PSR coverage in the clinic and provides back up support when needed. The Lead supports efficient clinic flow and communicates accurately and positively with team members, PSR Supervisor, Clinical Staff, and Physicians. The PSR-Lead works with management to ensure practice policies and guidelines are being met. Position requires a minimum of 3 years’ experience in clinic environment preferred. Must demonstrate excellent customer service attitude/behavior; proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism and quality focus. Functions well in a team focused environment. Ability to problem solve and demonstrate critical thinking abilities. Experience dealing with the public; ability to maintain composure when confronted with stressful situations; neat appearance and pleasant, outgoing personality; accuracy in obtaining patient information; excellent communication skills required. Electronic health record experience required. Must be able to work in a cooperative manner and maintain effective working relationships with management/supervisors, co-workers, customers and vendors.