Patient Access Representative Position Available In Wake, North Carolina

Patient Access Representative 3.8 3.8 out of 5 stars Raleigh, NC 27610 What You’ll Be Doing Join #TeamWake as a Patient Access Representative and help our community gain access to the healthcare they need! As a Patient Access Representative you will be the initial point of contact, setting the process and attitude of the clinic operations by providing administrative and customer service support to Health Clinic clients and staff. In your new role, you will use your client-focused approach and strong customer service skills to greet and assist the public by completing patient registration and directing patient to the appropriate facilities/ resources. You will be the friendly face Wake County residents know they can count on you to direct them to the care and help they need. Bilingual candidates and those with previous experience in a medical office setting including check in/check out responsibilities, answering a multiline phone system, medical terminology and referrals/referral coordination/follow-ups are encouraged to apply.

NOTE:

Upon acceptance of employment, you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Fluency in Spanish and English (oral and written) Fluency in Spanish and English Medical Terminology (oral and written) Previous experience in medical office setting including check in/check out responsibilities and answering a multiline phone system Experience with referrals/referral coordination/follow-ups How Will We Know You’re ‘The One’? Ability to maintain effective and open communication with all team members in the clinic Knowledge of the medical billing process, including insurance and self-pay clients Ability to access and navigate in NC Tracks, Athena, EPIC and NCIR Ability to utilize office equipment and other relevant technology (Software and systems) to meet business needs Ability to develop and maintain strong business relationships with co-workers and clients by listening, understanding and responding to identified needs Knowledge of appropriate policies and procedures for day to day management of the financial aspects of the clinic Ability to be relied upon to ensure that projects within the area of responsibility are completed in a timely manner

About This Position Location:

HSC Sunnybrook Raleigh, NC 27610

Employment Type:

Regular Work Schedule:

Mon•Fri 8:15 am•5:00 pm

Hiring Range:

22.48•26.49

Market Range:

22.48•30.51 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 6/14/2025