Patient Service Rep Family Derm Position Available In Wake, North Carolina

Patient Service Rep Family Derm Raleigh Medical Group Pa 860 Perry Road, Apex, NC 27502 For more than 45 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients’ needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life. We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a Patient Service Rep to join our Family Dermatology group. Does this sound like a fit? Check out the details! The Patient Service Rep position is needed for a busy Family Dermatology Office to perform necessary activities to accommodate timely, efficient, and courteous patient flow in the office. The individual will be responsible for maintaining the security and privacy of PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations, and Raleigh Medical Group, PA policies on use and disclosure of PHI.

We Offer Our Valued Employees:

Group Health, Dental, and Vision FSA and HSA options Generous Paid Time Off (PTO) 401(k) Retirement Plan with matching Company provided Short-Term and Long-Term Disability Company provided Life Insurance Competitive Salaries Annual Employee Appreciation Events On an average day, you will: Efficiently answer and direct telephone calls and/or take messages when appropriate. Return patient calls when appropriate. Enter and/or update patient demographics when necessary assuring accuracy and completeness. Process and reassign incoming patient requests via the patient portal and website. Submit new patient requests to the appropriate physician(s) via EHR. Verify insurance eligibility via the PM system at the time of same day appointment scheduling. Process appointment cancellation line information. Process prescription refill request line information. Attend departmental and practice/team meetings. Participate in interdisciplinary customer service training. Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care. Additional duties may be assigned as needed. We would also like it if you: Speak clearly and concisely in person and on the phone. Maintain confidentiality of sensitive information. Report to work at the scheduled time and seldom be absent from work. Be depended upon to complete work in a timely, accurate, and thorough manner. Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice. Exhibit a professional manner in dealing with others and work to maintain constructive To qualify for this job you must have: High school diploma or equivalent. Basic computer skills. One year of medical office experience and EHR experience